Patient Relations Rep II - Multi-Specialty

mcw; Wauwatosa (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Tuition Reimbursement

Paid Holidays

Onsite Fitness Facility

Employee Assistance Program

Job summary

MCW is seeking a customer service focused billing associate to assist patients with scheduling, registration inquiries, and routine billing tasks. You will verify insurance, deductibles, and co-payments for various clinic services.

Under supervision, you will answer calls, document in electronic medical records and triage more complex questions to senior staff. You will coordinate appointments across providers using patient-centric scheduling and maintain familiarity with IDX and Epic.

Qualifications

• High School Diploma is required.
• 1 year of customer service experience is required.
• Healthcare environment experience with insurance knowledge preferred.

Responsibilities

• Verify insurance information, deductibles, and co-pay requirements for clinic services; document in triage software.
• Answer incoming calls, take messages, and transfer to appropriate area.
• Document in electronic medical records and other essential software.
• Diffuse irate customers and resolve concerns while maintaining professionalism.
• Maintain knowledge of scheduling and billing systems (IDX, Epic).
• Coordinate multiple appointments across providers using patient-centric scheduling.
• Triage complex inquiries to senior staff as appropriate.
• Perform clerical tasks such as account maintenance, data entry, and filing.
• Develop understanding of MCW locations and affiliate facilities.
• Lookup information in tables/lists and provide accurate information.

Skills

Clerical

Administration and Management

Computers and Electronics

Customer and Personal Service

English Language

Coordination

Active Listening

Reading Comprehension

Service Orientation

Social Perceptiveness

Flexibility

Strength

Dexterity

Response Orientation

Wrist-Finger Speed

Education

High School Diploma

Tools

IDX

Epic

Job description

Summary

Under general supervision, assist patients with routine billing, scheduling and registration inquiries and provide customer service using basic knowledge of organization policies and procedures. Position emphasis will be on verification of patient insurance, deductible amounts and co-payment amounts for various types of providers.

Primary Responsibilities

• Via telephone or online contact, will verify insurance information, deductible amounts, and co-pay requirements for various clinic services. Document verified insurance information in Department's triage software program.
• Answers incoming calls, takes appropriate messages and transfers to appropriate area.
• Documents in electronic medical record and other software tools that are essential to the clinic.
• Diffuse irate customers. Employ sound judgment to ensure best possible public relations. Investigate and resolve customer concerns.
• Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic.)
• Coordinate multiple appointments efficiently for the program such as appointments for providers, chiropractors, physical and occupational therapy as well as procedures- using a patient centric scheduling model.
• Triage more complex patient inquiries to more senior level staff as appropriate.
• Perform related clerical functions such as maintaining patient accounts, data entry and filing.
• Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings.
• Look up information in tables and lists; provide information appropriately.
• Other duties as assigned.

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: High School Diploma

Minimum Required Experience: 1 year customer service experience

Preferred Experience: Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred

#LI-SN1

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Knowledge - Skills - Abilities

• Clerical
• Administration and Management
• Computers and Electronics
• Customer and Personal Service
• English Language
• Coordination
• Active Listening
• Reading Comprehension
• Service Orientation
• Social Perceptiveness
• Extent Flexibility
• Static Strength
• Rate Control
• Response Orientation
• Wrist-Finger Speed

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental LeaveEmployee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

MCW Values

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website .

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including bu