Patient Relations Rep II - Multi-Specialty

The Medical College of Wisconsin, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending options

403B Retirement Package

Competitive Vacation and Paid Holidays

Tuition Reimbursement

Paid Parental Leave

Employee & Family Assistance Program

Pet Insurance

On campus Fitness Facility

Discounted rates on local services

Job summary

The Medical College of Wisconsin, Inc. is seeking a patient services assistant to support billing, scheduling and registration inquiries. Under supervision, you will verify insurance, deductibles and co-pays for clinic services, and provide frontline customer service.

Responsibilities include processing calls, updating electronic records (IDX, Epic), coordinating appointments, resolving issues and maintaining data accuracy in MCW systems, while maintaining a patient-centered approach.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience.
• Healthcare environment experience preferred.

Responsibilities

• Verify insurance information, deductible amounts, and co-pay requirements.
• Document verified insurance information in scheduling/billing software.
• Answer calls, take messages, and route to appropriate area.
• Update electronic medical records and other MCW software tools.
• Coordinate multiple appointments and triage inquiries to senior staff.
• Perform related clerical duties and data entry.

Skills

Customer service

Clerical

Active listening

Reading comprehension

Education

High School Diploma

Tools

IDX

Epic

Job description

Under general supervision, assist patients with routine billing, scheduling and registration inquiries and provide customer service using basic knowledge of organization policies and procedures. Position emphasis will be on verification of patient insurance, deductible amounts and co-payment amounts for various types of providers.

Primary Responsibilities

• Via telephone or online contact, will verify insurance information, deductible amounts, and co-pay requirements for various clinic services.
• Document verified insurance information in Department’s triage software program.
• Answers incoming calls, takes appropriate messages and transfers to appropriate area.
• Documents in electronic medical record and other software tools that are essential to the clinic.
• Diffuse irate customers.
• Employ sound judgment to ensure best possible public relations.
• Investigate and resolve customer concerns.
• Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic.)
• Coordinate multiple appointments efficiently for the program such as appointments for providers, chiropractors, physical and occupational therapy as well as procedures- using a patient centric scheduling model.
• Triage more complex patient inquiries to more senior level staff as appropriate.
• Perform related clerical functions such as maintaining patient accounts, data entry and filing.
• Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings.
• Look up information in tables and lists; provide information appropriately.
• Other duties as assigned.

Knowledge – Skills – Abilities

• Clerical Administration and Management
• Computers and Electronics
• Customer and Personal Service
• English Language Coordination
• Active Listening
• Reading Comprehension
• Service Orientation
• Social Perceptiveness
• Extent Flexibility
• Static Strength
• Rate Control
• Response Orientation
• Wrist-Finger Speed

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education

High School Diploma

Minimum Required Experience

1 year customer service experience

Preferred Experience

Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred.

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

Values

• Caring
• Collaborative
• Curiosity
• Inclusive
• Integrity
• Respect

We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws.

We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within.

Our values define who we are, what we stand for and how we conduct ourselves at MCW.

If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you.

For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer.

We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status.

Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

About Us

Together, we can build a healthier world. A student, an educator, a scientist and a community leader — alone, they can do many things. Together, the question isn’t what they can do, but what can’t they.

The Medical College of Wisconsin (MCW) brings together the most inquisitive, passionate minds in science, medicine, education and community engagement to tackle today’s toughest challenges in health and society.

Academic medicine is at the center of where scientists, physicians and students work hand-in-hand with the community to ask the most important questions and fuel the cycle of innovation that shapes the future of medicine.

Medical College of Wisconsin The tireless pursuit of knowledge and the power of academic medicine is at the core of everything we do at MCW. Bringing together the world’s top scientists and clinicians, inspired students and invested communities, we are driven to solve the most complex challenges in health and society.

With around 1,600 full-time and part-time faculty and approximately 3,500 full-time employees, MCW is home to a diverse group of thought leaders working in collaboration to pioneer pathways to a healthier world and drive a continuous cycle of life-changing discovery.