Account Coordinator - Irvine, CA

Nadel; Irvine (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Nadel's Irvine office is seeking an organized, proactive professional to source, sell, and manage custom products for clients worldwide. You will collaborate with Sales Consultants, marketing and creative teams to deliver projects on time, handle orders end-to-end, and maintain excellent client relationships.

Ideal candidates thrive in fast-paced environments, excel at managing multiple tasks with deadlines, and bring strong communication skills along with proficiency in MS Word/Excel/PowerPoint

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong project management experience with multiple tasks and strict deadlines.
• Excellent customer service skills and professional communication.
• Highly detail-oriented and organized with adaptability.

Responsibilities

• Handle all orders from placement to delivery, including pricing verification and tracking.
• Place and follow up on sample orders, project specs, and client requests under Sales Consultant guidance.
• Assist Sales Consultants and provide backup client contact when needed.
• Coordinate with Sales Consultants, internal teams, clients, and vendors to ensure websites, service, and inventory management are correct.
• Manage inventory, monitor stock levels, and trigger reorders with approvals.
• Analyze month-end reports to identify trends and determine product reorders and warehousing fees.
• Develop sales materials such as letters, PowerPoint presentations, and Word proposals for clients.
• Drive product research and maintain high levels of client communication.
• Deliver professional, friendly service to clients and employees, resolving issues promptly.
• Coordinate with Billing and AR/AP on client accounts, invoicing and aging.

Skills

Independent work

Critical thinking

Project management

Customer service

Detail oriented

Organized

Team player

Communication skills

Phone skills

Email etiquette

Tools

MS Word

MS Excel

MS PowerPoint

Adobe Photoshop

Adobe Illustrator

Job description

THE BASICS

• Role Summary: This role partners directly with Sales Consultants to source, sell, and deliver custom products to clients worldwide. The ideal candidate is confident collaborating with the marketing and creative teams of high-profile clients, providing ideas, feedback, and recommendations. Strong project management skills are essential to manage multiple projects, meet tight deadlines, maintain client relationships, and keep production teams on track. This role involves brainstorming, ordering, and shipping projects, with a strong attention to detail and a high level of professionalism when handling time-sensitive information. The ideal candidate is proactive in improving processes, exploring new tools, and supporting team collaboration, with the flexibility to work across and adapt to multiple teams as needed.
• Location: In-office at our Irvine, CA location - 49 Discovery, Irvine, CA 92618
• Compensation: $28-$35 per hour depending on experience level

What You'll Do

• Handle all orders from order placement until the product is in the client's hands. This includes but is not limited to, verifying pricing, following up with manufacturers, and tracking orders through delivery.
• Under the direction of the Sales Consultant, place and follow up on sample orders, project specifications, and client requests.
• Assist Sales Consultants as needed and provide self-directed, backup client contact when Sales Consultant is out of the office or unavailable.
• Work directly with Sales Consultants, internal e-commerce team, Clients, and Vendors to ensure proper creation of websites, ongoing customer service, and inventory management.
• Manage inventory by ensuring quantities on hand are accurate, setting up "triggers" to identify products with low stock, and working with Sales Consultants for approval on product reorders.
• Constantly monitor product sales and inventory numbers, analyze trends and draw conclusions to determine product reorders, best-selling categories, determine invoicing on purchases and warehousing fees, and other actions by running and analyzing month-end reports.
• Develop materials such as sales letters, PowerPoint presentations, and Microsoft Word proposals for presentation to clients.
• Drive product research.
• Maintain great customer service and pleasant communication with all new and existing clients.
• Manage fulfillment projects as needed.
• Coordinate with corporate staff (Billing, Accounts Receivable, Accounts Payable, etc.) on client accounts (invoices, aging, etc), billing, and technical issues and confirm Client expectations are being met.
• Deliver professional, friendly, and timely service to Clients and their employees, addressing any issues and providing problem resolution.

What We're Looking For

• Proven ability to work independently in a fast-paced environment.
• Ability to think critically and demonstrate a self-starter attitude.
• Strong project management experience, along with ability to manage multiple tasks while adhering to strict deadlines.
• Superior customer service skills.
• Must be highly detail-oriented and very organized with the ability to adapt to a changing environment while following tasks through to completion.
• Reliable, positive, and professional attitude.
• Proactive with a team-player outlook.
• An outgoing, friendly, and approachable personality.
• Excellent phone skills with strong email and writing etiquette.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Skills in Adobe Photoshop and Illustrator a plus.
• Promotional Product Industry Experience a plus.

Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read Equal Employment Opportunity is the Law by clicking on the corresponding link.

Nadel is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

By submitting your application, you acknowledge and confirm that you have received, read and understand Nadel's Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.