Account Coordinator - Rancho Cordova

Nadel; Rancho Cordova (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Nadel, based in Rancho Cordova, CA, seeks an organized coordinator to partner with Sales Consultants to source, sell, and deliver custom products to clients worldwide. You will collaborate with marketing and creative teams, providing ideas and feedback, and you will manage multiple projects to meet tight deadlines.

You will handle orders from placement to delivery, coordinate samples, support the team, monitor inventory and billing, and develop client proposals and presentations.

Qualifications

• Independent work in fast-paced environments.
• Self-starter attitude and initiative.
• Strong project management with multiple tasks and deadlines.
• Superior customer service skills.
• Detail-oriented and highly organized.
• Reliable, positive, professional attitude.
• Proactive with a team-player mindset.
• Outgoing, friendly communication.
• Excellent phone, email, and writing etiquette.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Adobe Photoshop and Illustrator skills are a plus.
• Promotional Product Industry experience a plus.

Responsibilities

• Handle all orders from placement to delivery, including price verification and tracking.
• Place and follow up on sample orders, project specifications, and client requests.
• Support Sales Consultants and provide backup client contact when needed.
• Collaborate with Sales, e-commerce, Clients, and Vendors for websites and inventory management.
• Monitor inventory and set low-stock triggers; approve reorders.
• Analyze month-end sales and inventory trends to inform actions.
• Develop sales materials and proposals for client presentations.
• Drive product research and maintain excellent client communication.
• Manage fulfillment projects and coordinate with Billing/Accounts teams.

Skills

Independent work

Self-starter

Project management

Customer service

Detail oriented

Organized

Team player

Outgoing communication

Phone etiquette

MS Word

MS Excel

MS PowerPoint

Adobe Photoshop

Adobe Illustrator

Promotional product experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

• Role Summary: This role partners directly with Sales Consultants to source, sell, and deliver custom products to clients worldwide. The ideal candidate is confident collaborating with the marketing and creative teams of high-profile clients, providing ideas, feedback, and recommendations. Strong project management skills are essential to manage multiple projects, meet tight deadlines, maintain client relationships, and keep production teams on track. This role involves brainstorming, ordering, and shipping projects, with a strong attention to detail and a high level of professionalism when handling time-sensitive information. The ideal candidate is proactive in improving processes, exploring new tools, and supporting team collaboration, with the flexibility to work across and adapt to multiple teams as needed.
• Location: In-office at our Rancho Cordova, CA location - 10860 Gold Center Drive, Rancho Cordova, CA 95670

THE BASICS

• Role Summary: This role partners directly with Sales Consultants to source, sell, and deliver custom products to clients worldwide. The ideal candidate is confident collaborating with the marketing and creative teams of high-profile clients, providing ideas, feedback, and recommendations. Strong project management skills are essential to manage multiple projects, meet tight deadlines, maintain client relationships, and keep production teams on track. This role involves brainstorming, ordering, and shipping projects, with a strong attention to detail and a high level of professionalism when handling time-sensitive information. The ideal candidate is proactive in improving processes, exploring new tools, and supporting team collaboration, with the flexibility to work across and adapt to multiple teams as needed.
• Location: In-office at our Rancho Cordova, CA location - 10860 Gold Center Drive, Rancho Cordova, CA 95670
• Compensation: $28-$35 per hour depending on experience level

About Nadel

Nadel is a global leader in targeted, high-impact branded merchandise. Founded in 1953, Nadel offers a connected team of experts who deeply understand every aspect of branded merchandise ideation, creation, and delivery. Headquartered in Los Angeles, Nadel has a presence across North America, Europe, Asia-Pacific, and beyond. With a strong commitment to sustainable business practices, Nadel continues to drive positive environmental change and raise the bar across the industry. For more information, please visit nadel.com.

What You'll Do

• Handle all orders from order placement until the product is in the client's hands. This includes but is not limited to, verifying pricing, following up with manufacturers, and tracking orders through delivery.
• Under the direction of the Sales Consultant, place and follow up on sample orders, project specifications, and client requests.
• Assist Sales Consultants as needed and provide self-directed, backup client contact when Sales Consultant is out of the office or unavailable.
• Work directly with Sales Consultants, internal e-commerce team, Clients, and Vendors to ensure proper creation of websites, ongoing customer service, and inventory management.
• Manage inventory by ensuring quantities on hand are accurate, setting up "triggers" to identify products with low stock, and working with Sales Consultants for approval on product reorders.
• Constantly monitor product sales and inventory numbers, analyze trends and draw conclusions to determine product reorders, best-selling categories, determine invoicing on purchases and warehousing fees, and other actions by running and analyzing month-end reports.
• Develop materials such as sales letters, PowerPoint presentations, and Microsoft Word proposals for presentation to clients.
• Drive product research.
• Maintain great customer service and pleasant communication with all new and existing clients.
• Manage fulfillment projects as needed.
• Coordinate with corporate staff (Billing, Accounts Receivable, Accounts Payable, etc.) on client accounts (invoices, aging, etc), billing, and technical issues and confirm Client expectations are being met.
• Deliver professional, friendly, and timely service to Clients and their employees, addressing any issues and providing problem resolution.

What We're Looking For

• Proven ability to work independently in a fast-paced environment.
• Ability to think critically and demonstrate a self-starter attitude.
• Strong project management experience, along with ability to manage multiple tasks while adhering to strict deadlines.
• Superior customer service skills.
• Must be highly detail-oriented and very organized with the ability to adapt to a changing environment while following tasks through to completion.
• Reliable, positive, and professional attitude.
• Proactive with a team-player outlook.
• An outgoing, friendly, and approachable personality.
• Excellent phone skills with strong email and writing etiquette.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Skills in Adobe Photoshop and Illustrator a plus.
• Promotional Product Industry Experience a plus.

Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read Equal Employment Opportunity is the Law by clicking on the corresponding link.

Nadel is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

By submitting your application, you acknowledge and confirm that you have received, read and understand Nadel's Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.