Account Coordinator: Customer Success & Admin Support

Automatic Data Processing, Inc.; Canton (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Rentex Audio Visual & Computer Rentals is seeking a highly motivated Account Coordinator to support multiple account managers with administrative tasks. The selected candidate will perform daily, weekly, and monthly duties assigned by the account managers and reports directly to the Director of Customer Service.

This full-time role operates in a warehouse/office environment with a 9am–5:30pm schedule on weekdays; a 4-year college degree is preferred.

Qualifications

• 4-year college degree or equivalent preferred.
• Strong customer service orientation and communication skills.
• Proficiency with MS Word and Excel; comfort with inventory systems.

Responsibilities

• Provide excellent customer service to external and internal clients.
• Maintain clear and concise communication with co-workers.
• Escalate unresolved issues to appropriate internal contacts.
• Manage a high volume of emails with professionalism.
• Build rapport with Account Managers and different departments.
• Improve knowledge of Rentex rental inventory through study and training.
• Communicate with Rentex offices regarding returns and changes.
• Maintain a safe, organized work environment and ensure compliance.
• Adhere to company policies and procedures.
• Perform other duties as assigned by the Director of Customer Service.

Skills

Customer service

Communication

Multi-tasking

Team player

Office software

Education

4-year college degree

Tools

Microsoft Word

Microsoft Excel

Rentex inventory platform

Job description

Rentex Audio Visual & Computer Rentals is seeking a highly motivated Account Coordinator to support multiple account managers with administrative tasks. The selected candidate will perform daily, weekly, and monthly duties assigned by the account managers and reports directly to the Director of Customer Service.

This full-time role operates in a warehouse/office environment with a 9am–5:30pm schedule on weekdays; a 4-year college degree is preferred.