Account Coordinator

ADP, Inc.

Canton (MA)

On-site

USD 28,000 - 33,000

Full time

2 days ago

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Job summary

Rentex Audio Visual & Computer Rentals is seeking a highly motivated Account Coordinator to support multiple account managers with administrative tasks. The selected candidate will perform daily, weekly, and monthly duties assigned by the account managers and reports directly to the Director of Customer Service.

This full-time role operates in a warehouse/office environment with a 9am–5:30pm schedule on weekdays; a 4-year college degree is preferred.

Qualifications

4-year college degree or equivalent preferred.
Strong customer service orientation and communication skills.
Proficiency with MS Word and Excel; comfort with inventory systems.

Responsibilities

Provide excellent customer service to external and internal clients.
Maintain clear and concise communication with co-workers.
Escalate unresolved issues to appropriate internal contacts.
Manage a high volume of emails with professionalism.
Build rapport with Account Managers and different departments.
Improve knowledge of Rentex rental inventory through study and training.
Communicate with Rentex offices regarding returns and changes.
Maintain a safe, organized work environment and ensure compliance.
Adhere to company policies and procedures.
Perform other duties as assigned by the Director of Customer Service.

Skills

Customer service

Communication

Multi-tasking

Team player

Office software

Education

4-year college degree

Tools

Microsoft Word

Microsoft Excel

Rentex inventory platform

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SALES AND MARKETING Full-time Regular Bensenville, IL, US

2 days ago Requisition ID: 1156

Salary Range: $20.00 To $24.00 Hourly

Classification : Non-Exempt
Reports to: Director of Customer Service

Rentex Audio Visual & Computer Rentals is seeking a highly motivated Account Coordinator

who will be responsible for assisting multiple account managers of in Administrative functions. The selected candidate will be required to perform daily, weekly, and monthly tasks given to them from the account managers. This position reports directly to the Director of Customer Service

Duties/Responsibilities:

Provide excellent customer service to external and internal clients
Maintain clear and concise communication with co-workers
Escalate unresolved issues to the appropriate internal contacts
Effectively manage a high volume of emails with professionalism
Build and maintain rapport with Account Managers and different departments across the company
Consistently improve knowledge of Rentex rental inventory through self-study, monthly team presentations, and quarterly training sessions
Communicate with all Rentex offices regarding returns, time changes, customer gear.
Maintain a safe, organized, and clean work environment to ensure safety and compliance
Comply with company policies and procedures
Perform other related duties as assigned by the Director of Customer Service

Attributes and Abilities:

General
- Ability to reprioritize tasks and manage all customer expectations to meet deadlines
- React to changing circumstances and handle customer objections in a professional manner
Have a highly motivated and energetic personality with the ability to adapt and learn quickly
Be able to work as part of a team, and have the desire to be part of a growing company
Strong written and verbal communication skills
Extensive knowledge of Microsoft Word & Microsoft Excel
Basic understanding and skills with Rentex’s inventory platform to solve problems
Be personable with an ability to elicit trust and enthusiasm from existing clients.
Work with customers to resolve issues involving changes to orders, pricing, PO’s M&D and returns to ensure customer satisfaction while keeping the interests of Rentex in mind.
Be personable with an ability to elicit trust and enthusiasm from existing clients.
Work with customers to resolve issues involving, PO’s M&D and returns to ensure customer satisfaction while keeping the interests of Rentex in mind.
Sales

Job Functions :

AREA

% OF TIME

PRIMARY RESPONSIBILITIES

Order /Customer Management

50%

M&D Reports
Missing Rollover Orders
Contact Customers for PO’s
Customer Equipment Return
Communicate Customer Feedback
Date/time changes and confirmation (not confirming existing dates/times but getting info that is TBD)
Delivery/Return changes and confirmation (not confirming existing del/ret but getting info that is TBD)
Ship/Return method changes and confirmation (not confirming existing del/ret but getting info that is TBD)
Tax Type changes
Secure Purchase Orders and enter into system
Credit Limit changes
Secure signatures for all orders

Administrative

45%

Enter received POs into Rentex’s inventory platform
Properly communicate customer responses to appropriate Rentex departments
Notify appropriate Rentex departments of issues
COI maintenance
Customer contact maintenance
New customer entry
Aging statements sent to customers
Communicate with customers with overdue payments
Communicate with customers with overdue purchase orders
Submit credit requests

Rentex contribution

Maintain a presence on LinkedIn to support Rentex information
Work with Account Managers to develop process and procedures
Assist phone reception when needed

Work Environment

This job operates in a warehouse/office environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move objects up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are subject to change and may rotate. Needs of the business may dictate long hours and weekend work during high demand periods.

Preferred Education and Experience

4-year college degree

Other Duties

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. May be asked to assist in the warehouse on prepping large orders.

Account Coordinator