Account Operations Specialist

Rentex Audio Visual & Computer Rentals; Canton (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Rentex Audio Visual & Computer Rentals in Canton, MA is seeking an Account Coordinator to support multiple account managers with administrative tasks and responsive customer service. The role reports to the Director of Customer Service and focuses on processing orders, PO management, and data entry into Rentex's inventory platform.

You will manage a high volume of emails, coordinate with departments, maintain relationships with clients, and help ensure timely delivery and returns while upholding

Qualifications

• Provide excellent customer service to external and internal clients.
• Maintain clear and concise communication with co-workers.
• Escalate unresolved issues to the appropriate internal contacts.
• Effectively manage a high volume of emails with professionalism.
• Build and maintain rapport with Account Managers and different departments across the company.
• Maintain a safe, organized, and clean work environment to ensure safety and compliance.

Responsibilities

• Order/Customer management tasks as assigned by Account Managers.
• Administrative duties including data entry of POs into inventory platform.
• Maintain COI and customer contact information; aging statements and overdue communications.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Education

4-year college degree

Tools

Microsoft Word

Microsoft Excel

Job description

Rentex Audio Visual & Computer Rentals in Canton, MA is seeking an Account Coordinator to support multiple account managers with administrative tasks and responsive customer service. The role reports to the Director of Customer Service and focuses on processing orders, PO management, and data entry into Rentex's inventory platform.

You will manage a high volume of emails, coordinate with departments, maintain relationships with clients, and help ensure timely delivery and returns while upholding