Account Coordinator - Post Repo

OPENLANE; United States; À distance; USD 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401K with company match

Paid time off

Tuition reimbursement

Employee assistance program

Résumé du poste

OPENLANE is seeking an Account Coordinator with customer service and finance experience to join our dedicated team. You will manage accounts, respond to inquiries, and support client relationships while leveraging strong communication and accuracy across systems.

The ideal candidate has 1-2 years in customer service, finance, or automotive industry, a high school diploma (bachelor's preferred), and proficiency with Google Workspace and standard computer applications.

Qualifications

• 1-2 years of customer service, finance, or automotive industry experience.
• High school diploma or equivalent; bachelor's degree preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and meet time commitments.

Responsabilités

• Manage and process accounts within PAR's internal queue to meet service level agreements.
• Support inbound inquiries from internal and external customers.
• Initiate outbound calls to customers and recovery vendors.
• Partner across departments to meet customer service levels.
• Collect and provide clear, accurate information using the right tools and procedures.

Connaissances

Customer service

Account management

Communication

Google Workspace

Tech-savvy

Formation

High school diploma

Bachelor's degree preferred

Outils

Google Workspace

CRM systems

Description du poste

What We Offer:

Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

We are seeking an Account Coordinator with experience in customer service and finance. You will be part of a dedicated team responsible for providing excellent customer support and maintaining strong client relationships. In this role, you will have the opportunity to use your skills in account management and communication. The ideal candidate will have 1-2 years of experience in customer service, finance, or the automotive industry.

You Are:

• Organized.
• You have excellent attention to detail and can effectively manage accounts and inquiries.
• Customer-oriented.
• You possess strong interpersonal skills and can provide exceptional service to internal and external customers.
• Tech-savvy.
• You are proficient in using computer systems and Google Workspace applications.

You Will:

• Manage and process accounts within PAR's internal queue to meet the company's service level agreements.
• Support inbound inquiries from internal and external customers.
• Initiate outbound calls to customers and recovery vendors.
• Partner across departments to meet customer service levels.
• Collect and provide clear, accurate, and complete information using the right tools and procedures.

Must-Have's:

• 1-2 years of customer service, finance, or automotive industry experience.
• High school diploma or equivalent (Bachelor's degree preferred).
• Ability to effectively manage accounts and provide exceptional customer service.
• Excellent written and verbal communication skills.
• Ability to work independently, and efficiently, and meet all internal and external time commitments.

Nice to Have's:

• Experience with web technology.
• Additional finance or automotive industry experience.

Compensation Range of Hourly: $19.00 - $20.00 USD

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re a analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

OPENLANE is an equal opportunity employer and a drug-free workplace.