Dealer Registration Coordinator - Remote

OPENLANE; Oregon; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision benefits

Immediately vested 401K/RRSP

Paid Vacation, Personal & Sick Time

Parental leave (US)

Disability & life insurance

Tuition Reimbursement

Career growth opportunities

Volunteer day program

Job summary

OPENLANE is seeking a Dealer Registration Coordinator to coordinate with Sales Professionals and dealerships, gathering and auditing customer data in our information systems while ensuring compliance with company policies and laws. You will input data into the CRM accurately and maintain complete records throughout the process.

You will review documents, perform follow-ups on missing data, and provide professional support to customers. This remote role operates on EST 9am–6pm or PST 11am–8pm.

Qualifications

• High School Diploma or equivalent is required.
• Comfortable using Google Suite offerings.
• Highly organized and detail-oriented.
• Clear, professional communication both verbal and written.
• Resourceful, with an ability to prioritize and drive projects forward.
• Can apply critical thinking and deductive skills to identify errors and troubleshoot configuration issues.

Responsibilities

• Ensure a smooth transition for customers from point of sale through to full activation.
• Obtain customer information and input into the operating system and CRM completely and accurately and according to company guidelines.
• Review documents provided by customers to ensure they meet company policies and procedures.
• Maintain accurate record of accounts in process and perform required follow-up on missing documentation or data.
• Perform audits and maintain accurate customer data.
• Provide support for customer account issues, ensuring proper follow through and resolution.
• Handle all contact with customers in a professional, prompt, efficient and courteous manner.
• Work effectively and harmoniously in a team environment.

Skills

Google Suite

Detail-oriented

Strong communication

Time management

Education

High School Diploma or equivalent

Job description

Who We Are:At OPENLANE we make wholesale easy so our customers can be more successful.We're a technology company building the world's most advanced-and uncomplicated digital marketplace for used vehicles.We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.Our Values:Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.Relentless Curiosity. We seek to understand and improve our customers' experience.Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.Fearless Ownership. We deliver what we promise and learn along the way.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and rapid advancement

This is a remote position. Operating hours are 9am - 6pm EST or 11-8 PST.

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

• We're a technology company building the world's most advanced-and uncomplicated digital marketplace for used vehicles.
• We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
• And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and rapid advancement

We're Looking For:

A Dealer Registration Coordinator who will be responsible for coordinating with OPENLANE Sales Professionals and external dealerships to gather, audit, input, and maintain customer's data in our information systems. Must know, practice, and ensure that company policies and procedures and state or federal laws are always followed.

You Will:

• Ensure a smooth transition for customers from point of sale through to full activation.
• Obtain customer information and input into the operating system and CRM completely and accurately and according to company guidelines.
• Review documents provided by customers to ensure they meet company policies and procedures.
• Maintain accurate record of accounts in process and perform required follow-up on missing documentation or data.
• Perform audits and maintain accurate customer data.
• Provide support for customer account issues, ensuring proper follow through and resolution.
• Handle all contact with customers in a professional, prompt, efficient and courteous manner.
• Work effectively and harmoniously in a team environment.

Must Have's:

• High School Diploma or equivalent is required.
• Comfortable using Google Suite offerings.
• Highly organized and detail-oriented.
• Clear, professional communication both verbal and written.
• Resourceful, with an ability to prioritize and drive projects forward.
• Can apply critical thinking and deductive skills to identify errors and troubleshoot configuration issues.

Nice to Have's:

• Minimum of one (1) year of experience in customer service is preferred.