Account Coordinator

Life Style Staffing; Whately (MA); On-site; USD 42,000 - 66,000; Full time

Job summary

Life Style Staffing is seeking an Account Coordinator to oversee day-to-day staffing operations at a client site and ensure staffing requirements are met promptly while maintaining high client satisfaction and employee engagement.

Responsibilities include sourcing, screening, interviewing, onboarding, scheduling, attendance tracking, and maintaining compliance with employment laws. Build strong client relationships and provide regular staffing reports to the client.

Qualifications

• High school diploma or equivalent; Bachelor's degree in HR or related field preferred.
• Experience in staffing, recruitment, Account Management or related field.
• Knowledge of employment laws and regulations.
• Excellent communication and interpersonal skills; ability to work with diverse individuals.
• Exceptional organizational skills and attention to detail.
• Proficiency with recruitment software and databases.
• Ability to handle confidential information with discretion and professionalism.
• Flexibility to work overtime and early morning shifts.

Responsibilities

• Coordinate with client management to understand staffing needs and requirements.
• Source, screen, and recruit candidates using staffing software and databases.
• Conduct interviews, skill assessments, and reference checks.
• Select candidates based on skill, availability, and client preferences.
• Onboard and orient new hires; manage schedules and attendance.
• Maintain positive on-site employee relations and address inquiries.
• Serve as primary contact for employee questions and issues.
• Prepare reports on staffing metrics and client satisfaction.

Skills

Staffing and recruitment

Account management

Communication

Interpersonal skills

Organizational skills

Attention to detail

Discretion

Overtime flexibility

Education

High school diploma or equivalent

Bachelor's degree in Human Resources or related field (preferred)

Tools

Recruitment software

Job description

Company Overview: Life Style Staffing is a leading staffing and recruitment agency that specializes in providing comprehensive workforce solutions to a diverse range of industries. We pride ourselves on delivering exceptional service and matching top talent with our clients' staffing needs. We are currently seeking a dedicated and detail-oriented individual to join our team as an Account Coordinator.

Job Summary: As an Account Coordinator, you will be responsible for overseeing the day-to-day staffing operations at one of our client's worksites. Your primary objective will be to ensure that all staffing requirements are met promptly and efficiently, maintaining a high level of client satisfaction and employee engagement. This role requires exceptional organizational skills, strong interpersonal abilities, and a keen eye for detail.

Responsibilities:

Staffing Management:

Coordinate with the client's management team to understand their staffing needs and requirements.

Utilize our staffing software and databases to source, screen, and recruit candidates for various positions.

Conduct interviews, skill assessments, and reference checks to evaluate candidate qualifications.

Make appropriate candidate selections based on skill sets, availability, and client preferences.

Ensure proper onboarding and orientation processes for newly hired employees.

Monitor and manage employee schedules, shift assignments, and attendance records.

Employee Relations:

Foster positive relationships with on-site employees, addressing their questions, concerns, and providing ongoing support.

Act as a primary point of contact for employee inquiries, resolving issues promptly and ensuring high employee satisfaction.

Conduct regular check-ins with employees to assess their job satisfaction and identify any areas for improvement.

Handle employee performance issues, disciplinary actions, and terminations in accordance with company policies and procedures.

Client Relationship Management:

Establish and maintain strong relationships with client representatives, including supervisors and managers.

Collaborate with the client to forecast staffing needs and proactively address any potential gaps.

Regularly communicate with the client to ensure their satisfaction with our services and address any concerns or issues promptly.

Provide regular reports and updates to the client regarding staffing metrics, including fill rates, turnover, and employee performance.

Compliance and Documentation:

Ensure compliance with all applicable employment laws, regulations, and company policies.

Maintain accurate and up-to-date employee records, including personnel files, timekeeping data, and performance evaluations.

Prepare and submit reports on staffing activities, including headcount, turnover, and employee-related metrics.

Qualifications:

• High school diploma or equivalent; Bachelor's degree in Human Resources or a related field is preferred.
• Proven experience in staffing, recruitment, Account Management or a related field, preferably in a fast-paced environment.
• Strong knowledge of employment laws and regulations.
• Excellent communication and interpersonal skills, with the ability to build rapport and work effectively with diverse individuals.
• Exceptional organizational skills and attention to detail.
• Proficiency in using recruitment software and databases.
• Ability to handle confidential information with discretion and professionalism.
• Flexibility to work overtime and early morning shifts (6am-8am start time)