Account Coordinator

R2 Logistics; Westerville (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Paid holidays, vacation, and sick time

401K with company match

Competitive compensation

Full-cycle training (industry & po

Competitive base salary

Opportunity for internal career ascent

Job summary

R2 Logistics in Westerville, OH is seeking an Account Coordinator to join our energetic office. You will use your administrative and customer service skills to support order entry, tracking, and carrier communications.

You will enter orders, track shipments, resolve issues, and schedule pickups while negotiating rates with partner carriers. This role offers growth within a fast-paced 3PL environment and a focus on delivering exceptional service.

Qualifications

• Proactive approach to problem-solving.
• Effective and persuasive communication with customers.
• Ability to provide outstanding customer service under pressure.
• Excellent follow-up skills and attention to detail.
• Ability to multitask in a time-sensitive environment.
• Energetic, positive attitude and team player.

Responsibilities

• Data entry of customer orders into TMS with change management.
• Track shipments by phone and email with carriers.
• Proactively investigate transit issues and resolve delays.
• Manage pickup/delivery schedules via phone and email.
• Book loads by negotiating rates with partner carriers.
• Support additional responsibilities as needed.

Skills

Proactive

Communication

Customer service

Attention to detail

Multitasking

Positive attitude

Job description

Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Coordinator at R2 Logistics is the right role for you:

Are you an outgoing problem-solver who multitasks effectively and strives for perfection?

Do you thrive in a fast-paced team-oriented setting?

Would you describe yourself as proactive, persuasive, and disciplined?

The Account Coordinator plays a vital role in our operation’s structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR’s ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.

Responsibilities:

• Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
• Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
• Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
• Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
• Book loads – Negotiating rates with partner carriers to cover shipments
• Assist with additional responsibilities as needed

Requirements:

• A proactive approach to problem-solving
• Effective and persuasive communication skills
• Ability to provide outstanding customer service when faced with a challenge
• Excellent follow-up skills, with a keen eye for details
• Ability to multitask and produce results in a time-sensitive setting
• Energetic and positive attitude

Benefits:

• Medical/Dental/Vision/Life insurance
• Paid holidays, vacation, and sick time
• 401K with company match
• Competitive compensation
• Full-cycle training (industry & position)
• Competitive base salary
• Opportunity for internal career advancement

About R2 Logistics:

Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win’ competitive mentality.

As a third-party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset-based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.

R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran.

R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.