Customer Logistics Manager - Dedicated Transportation

3M HEALTHCARE; Accord (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with company match

Discounted stock purchase options

Performance-based raises

Paid time off for veterans

Job summary

Ryder is seeking a Manager, Customer Logistics to oversee day‑to‑day operations and lead direct reports in achieving daily goals.

The role emphasizes customer service, staffing, planning, safety, regulatory compliance, and cross‑functional collaboration within a Fortune 500 environment. Competitive benefits are included.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in Business, Logistics, Supply Chain preferred.
• Two years or more relevant experience in supply chain, logistics, warehouse or industry related field required.
• One year or more direct supervisory/leadership experience required.
• Proficiency in MS Office required, advanced level expected.

Responsibilities

• Customer service satisfaction and expectation management
• Staffing performance management and development of exempt and non‑exempt employees
• Manage day‑to‑day planning and scheduling
• Health and Safety Management
• Compliance with State, Local, and Federal regulations
• Performs other duties as assigned

Skills

Staff leadership

Analytical ability

Communication skills

Multi-tasking

Time management

MS Office

Regulatory knowledge

Team collaboration

Education

High school diploma or GED

Bachelor's degree in Business, Logistics, Supply Chain

Tools

MS Office (Word, Excel, PowerPoint, Access)

Job description

Summary

Manager, Customer Logistics oversees day‑to‑day operations within an assigned function, responsible for all aspects of Operations and Account Management. Mainly responsible for leadership of direct reports as well as attainment of daily operational goals within his/her assigned functional area.

We offer a comprehensive benefit package, 401(k) plan with company match, discounted stock purchase options, performance‑based annual cost of living increases, comprehensive training, regional and local resources, stability of a Fortune 500 organization, and additional paid time off for military veterans. We seek candidates committed to our core values of Trust, Innovation, Expertise, Collaboration, and Safety and who embrace technology as part of daily routine.

Essential Functions

• Customer service satisfaction and expectation management
• Staffing performance management and development of exempt and non‑exempt employees
• Manage day‑to‑day planning and scheduling
• Health and Safety Management
• Compliance with State, Local, and Federal regulations

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to work within international functional teams
• High level analytical ability for unusual and difficult problems
• Demonstrated technical and professional skills in the job‑related area
• Off‑shift support in event of critical customer network disruption or crisis
• Timely decision making
• Strong oral and written communication skills
• Ability to create and maintain professional relationships at all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as part of a team
• Flexibility to operate and self‑driven to excel in fast‑paced environment
• Capable of multi‑tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow‑up practices
• Proficiency in MS Office (Word, Excel, PowerPoint, Access)
• Advanced logistics industry knowledge
• Advanced knowledge and understanding of local and federal regulations
• Intermediate fundamental knowledge of supply chain management components
• Advanced strong knowledge of manufacturing and production

Qualifications

• High school diploma or GED required
• Bachelor's degree in Business, Logistics, Supply Chain preferred
• Two years or more relevant experience in supply chain, logistics, warehouse or industry related field required
• One year or more direct supervisory/leadership experience required
• Proficiency in MS Office required, advanced level expected
• Advanced logistics industry knowledge
• Advanced knowledge of customer/company local and federal regulations
• Intermediate fundamental knowledge of supply chain management components
• Advanced strong knowledge of manufacturing and production

Compensation

Position is salaried with a minimum pay range of $70,000 and a maximum of $75,000. Eligible for annual bonus, commission, and/or long‑term incentive plan based on level and type.

Benefits

Full‑time positions receive comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options; paid time off for vacation, illness, bereavement, family and parental leave; tax‑advantaged 401(k) retirement savings plan.

Equal Opportunity Employer

Ryder is proud to be an Equal Opportunity Employer and a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.