Logistics Account Coordinator: Fast-Paced, Customer-Focused

R2 Logistics; Westerville (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Paid holidays, vacation, and sick time

401K with company match

Competitive compensation

Full-cycle training (industry & po

Competitive base salary

Opportunity for internal career ascent

Job summary

R2 Logistics in Westerville, OH is seeking an Account Coordinator to join our energetic office. You will use your administrative and customer service skills to support order entry, tracking, and carrier communications.

You will enter orders, track shipments, resolve issues, and schedule pickups while negotiating rates with partner carriers. This role offers growth within a fast-paced 3PL environment and a focus on delivering exceptional service.

Qualifications

• Proactive approach to problem-solving.
• Effective and persuasive communication with customers.
• Ability to provide outstanding customer service under pressure.
• Excellent follow-up skills and attention to detail.
• Ability to multitask in a time-sensitive environment.
• Energetic, positive attitude and team player.

Responsibilities

• Data entry of customer orders into TMS with change management.
• Track shipments by phone and email with carriers.
• Proactively investigate transit issues and resolve delays.
• Manage pickup/delivery schedules via phone and email.
• Book loads by negotiating rates with partner carriers.
• Support additional responsibilities as needed.

Skills

Proactive

Communication

Customer service

Attention to detail

Multitasking

Positive attitude

Job description

R2 Logistics in Westerville, OH is seeking an Account Coordinator to join our energetic office. You will use your administrative and customer service skills to support order entry, tracking, and carrier communications.

You will enter orders, track shipments, resolve issues, and schedule pickups while negotiating rates with partner carriers. This role offers growth within a fast-paced 3PL environment and a focus on delivering exceptional service.