Account Coordinator

Paycom - ATS; Town of Gouverneur (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

ProAct is seeking a detail-oriented professional to assist with daily operations across client-facing and internal teams. You will support customer service, account management, and quality assurance while aiding onboarding for new clients and coordinating regular reporting for PBM clients.

The role requires strong communication skills, MS Office proficiency, and the ability to manage on-site client meetings and events. Training and regulatory compliance are part of the responsibilities.

Qualifications

• Minimum High School Diploma or GED.
• AS Degree or higher in Business Administration, Marketing or related field preferred.
• Proficiency in Microsoft Office, especially Excel and Word.
• Excellent written and verbal communication skills.

Responsibilities

• Assist day-to-day operations for client facing and internal departments.
• Perform quality assurance audits to measure client satisfaction.
• Respond to client and member questions to resolve issues.
• Assist onboarding of new clients, including enrollments and eligibility.
• Coordinate distribution of management reports for PBM clients.
• Attend on-site client service meetings and health fairs.
• Complete mandatory and regulatory training programs.
• Support planning of client educational forums and events.

Skills

Exceptional communication

Client communication

Education

High School Diploma or GED

AS Degree or higher in Business/Marketing

Tools

Excel

Word

Job description

Job SummaryAssist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager.Job DutiesProvide support to client facing team(s) and their day-to-day responsibilities.Perform quality assurance audits on a regular basis to measure client satisfaction.Respond to client and member questions and ensure their problems are resolved.Assist in the resolution of escalated customer service issues.Assist in the onboarding of new clients, including new group enrollments, group and member eligibility, benefit design, provider relations, and quality assurance of the products.Coordinate, maintain, and manage the distribution of monthly, quarterly, and annual management reports for PBM clients.Oversee and coordinate on-site resolution of customer service issues to clients.Oversee and coordinate on-site orientation to new PBM clients when necessary.Interface via all means of communication with various external business partners as needed for problem resolution.Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiency within assigned departments.Assist in planning and implementing client educational forums and special events.Attend on-site client service meetings, employee orientation meetings and health fairs.Responsible for completing all mandatory and regulatory training programs.Perform other duties as assigned.Job RequirementsExceptional written and verbal communication skills.Advanced Microsoft Office skills, specifically Excel and Word.Valid drivers licenseEducationRequired: Minimum High School Diploma or GEDPreferred: AS Degree or Higher in Business Administration, Marketing or related field.