340B and Ecap Account Coordinator

Priority Dispatch Corp.; Town of Gouverneur (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

ProAct seeks a detail-oriented operations professional to support day-to-day client and internal department activities in the U.S. The role focuses on coordinating client onboarding, managing program configurations, and ensuring accurate documentation and reporting.

Ideal candidates will have strong communication, MS Office skills (Excel/Word), and a background in customer service or account management. A high school diploma is required, with a preference for a business-related AS degree.

Qualifications

• Minimum high school diploma or GED required; AS degree preferred in business-related field.
• Experience in customer or client service; ability to manage client relationships.
• Strong written and verbal communication; proficient in MS Office.

Responsibilities

• Assist with day-to-day operations for client-facing and internal teams.
• Coordinate onboarding with clients, partners, and internal stakeholders.
• Maintain program configurations: providers, pricing, eligibility, and product lists.
• Support recurring client reporting, reviews, and meetings.
• Contribute to process improvements and documentation updates.

Skills

Customer service

Account management

Communication

Client coordination

Education

High School Diploma or GED

AS Degree or higher in Business Admin/Marketing

Tools

Excel

Word

Job description

Scope of Responsibilities: Support implementation and onboarding of specialized client programs and services. Coordinate client, partner, and internal team communications throughout the implementation and maintenance lifecycle. Maintain program configuration data, including provider, pharmacy, product, pricing, and eligibility information. Facilitate ongoing program updates and enhancements through collaboration with operational, pricing, eligibility, and system teams. Support recurring client reporting, operational reviews, and service-related meetings. Ensure accuracy, completeness, and timely completion of program documentation and updates. Identify opportunities for process improvement, automation, and enhanced client experience.Job Summary: Assist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager.Job Duties:Support implementation activities, including intake documentation, configuration reviews, and program setup requirements.Serve as a point of contact for internal teams and external partners regarding program administration and operational requests.Manage and communicate provider, pharmacy, eligibility, and product list updates.Collaborate with internal departments to facilitate pricing changes, system updates, and configuration maintenance.Monitor program data and ensure required information is accurate and up to date.Support the preparation and distribution of client reports and participate in recurring client meetings and operational reviews.Assist with testing, validation, and quality assurance of program changes and enhancements.Support the documentation of process and procedure and development of client-facing tools, reporting capabilities, and operational efficiencies.Responsible for completing all mandatory and regulatory training programs.Perform other duties as assigned.Job Requirements:Exceptional written and verbal communication skills.Advanced Microsoft Office skills, specifically Excel and Word.Valid drivers licenseEducation:Required: Minimum High School Diploma or GEDPreferred: AS Degree or Higher in Business Administration, Marketing or related field.Experience:Required: 2 years experience in Customer/Client ServicePreferred: 2 years experience with Health Care, Insurance and /or Account Management