340B and Ecap Account Coordinator

KPH HEALTHCARE SERVICES INC; Town of Gouverneur (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

KPH HealthCare Services Inc. seeks an Implementation Coordinator in New York to support onboarding and ongoing management of client programs.

You will coordinate internal and external communications, maintain configuration data for providers, pharmacies, products, pricing, and eligibility, and help drive updates and enhancements through collaboration with operations, pricing, eligibility, and system teams. You will also support recurring client reporting, operational reviews, and service-related

Qualifications

• Exceptional written and verbal communication skills.
• Advanced Microsoft Office skills (Excel and Word).
• Valid driver's license required.
• Two years of experience in Customer/Client Service.
• Preference for health care, insurance, or account management exposure.
• Education: High School diploma or GED; associate degree preferred.

Responsibilities

• Support implementation activities, including intake documentation and program setup.
• Serve as a contact for internal teams and external partners on program administration.
• Manage and communicate updates to provider, pharmacy, eligibility, and product lists.
• Collaborate with pricing, system, and configuration teams for updates.
• Monitor program data for accuracy and timeliness.
• Prepare and distribute client reports; participate in client meetings.
• Assist with testing, validation, and QA of program changes.
• Document processes and develop client-facing tools and reporting capabilities.
• Complete all mandatory and regulatory training; perform other duties as assigned.

Skills

Communication

Microsoft Excel

Microsoft Word

Driver's license

Customer service

Education

High School Diploma or GED

AS Degree or Higher in Business Administration/Marketing

Job description

Scope of Responsibilities:Support implementation and onboarding of specialized client programs and services. Coordinate client, partner, and internal team communications throughout the implementation and maintenance lifecycle. Maintain program configuration data, including provider, pharmacy, product, pricing, and eligibility information. Facilitate ongoing program updates and enhancements through collaboration with operational, pricing, eligibility, and system teams. Support recurring client reporting, operational reviews, and service-related meetings. Ensure accuracy, completeness, and timely completion of program documentation and updates. Identify opportunities for process improvement, automation, and enhanced client experience.

Job Summary:Assist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager.

Job Duties:

• Support implementation activities, including intake documentation, configuration reviews, and program setup requirements.
• Serve as a point of contact for internal teams and external partners regarding program administration and operational requests.
• Manage and communicate provider, pharmacy, eligibility, and product list updates.
• Collaborate with internal departments to facilitate pricing changes, system updates, and configuration maintenance.
• Monitor program data and ensure required information is accurate and up to date.
• Support the preparation and distribution of client reports and participate in recurring client meetings and operational reviews.
• Assist with testing, validation, and quality assurance of program changes and enhancements.
• Support the documentation of process and procedure and development of client-facing tools, reporting capabilities, and operational efficiencies.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Job Requirements:

• Exceptional written and verbal communication skills.
• Advanced Microsoft Office skills, specifically Excel and Word.
• Valid drivers license

Education:

• Required: Minimum High School Diploma or GED
• Preferred: AS Degree or Higher in Business Administration, Marketing or related field.

Experience:

• Required:2 years experience in Customer/Client Service
• Preferred: 2 years experience with Health Care, Insurance and /or Account Management