Implementation Coordinator

KPH HEALTHCARE SERVICES, INC; Town of Gouverneur (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

KPH Healthcare Services, Inc. seeks a Benefits Professional to facilitate setup and ongoing support of ProAct client benefits across customer service, account management, and quality assurance.

This role serves as an internal resource to maintain benefit design integrity. Responsibilities include documenting benefit designs, processing changes, performing QA audits, and coordinating client communications with internal teams and external partners.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Experience with client benefits or health plans is a plus.
• Strong attention to detail and data accuracy.
• Excellent communication and problem-solving skills.

Responsibilities

• Document, manage, and execute benefit designs for new ProAct business in all appropriate systems.
• Assist in processing and implementing benefit changes and updates for existing ProAct business.
• Perform quality assurance audits to measure client satisfaction.
• Maintain client information integrity within all systems.
• Assist service representatives and account resources in resolving customer issues.
• Coordinate and manage distribution of member mailings and welcome materials.
• Interface with external partners for benefit/program development and resolution.
• Complete all mandatory regulatory training programs.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Data accuracy

Communication

Problem solving

Education

Bachelor's degree

Tools

CRM systems

Benefit management software

Job description

Job Summary

Facilitate and implement the setup and support of new ProAct client benefits for all aspects of customer service, account management, and quality assurance. Act as an internal resource for other departments for maintaining integrity of benefit designs.

Job Summary

Facilitate and implement the setup and support of new ProAct client benefits for all aspects of customer service, account management, and quality assurance. Act as an internal resource for other departments for maintaining integrity of benefit designs.

Job Duties

• Document, manage, and execute benefit designs for new ProAct business in all appropriate systems.
• Assist in processing and implementing benefit changes and/or updates for existing ProAct business in all appropriate systems.
• Assist in performing quality assurance audits on a regular basis to measure client satisfaction.
• Maintain client information integrity within all appropriate systems.
• Assist Custom Service Representatives and Account Resources in the resolution of customer service issues, requiring additional support, to ensure complete client satisfaction.
• Coordinate, maintain, and manage the distribution of member mailings and welcome materials.
• Interface with various external business partners, as needed, for benefit/program development and problem resolution.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.