Account Manager

Kph-Healthcare-Services; Village of East Syracuse (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

ProAct is seeking an Account Manager in New York to act as the primary liaison for clients, build lasting relationships, and lead internal teams to deliver superior service. Regular on-site client meetings will guide cost containment and benefit optimization.

The role emphasizes managing employer relationships, supporting implementation, renewals, and client education events. Strong communication and organizational skills are essential for success.

Qualifications

• 3-5 years of experience in Account Management or Client Service.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• B2B experience is required.

Responsibilities

• Build and maintain strong client relationships.
• Lead team productivity and internal collaboration.
• Identify client needs to promote ProAct solutions.
• Conduct reviews on prescription benefits, trends, and costs.
• Assist in client implementation and employee orientation.
• Support renewal processes and contract administration.
• Coordinate on-site client meetings, health fairs, and events.
• Attend mandatory regulatory training and other duties as assigned.

Skills

Communication

Organizational skills

Account Management experience

Education

Associates Degree in business administration/management/marketing

Bachelor’s Degree in business administration/management/marketing

Job description

Job Summary: As the primary point of contact for ProAct clients, the Account Manager is responsible for building relationships with new clients and leading team productivity. Managing employer’s client relationships and providing clients with excellent service and support. Regular onsite meetings with clients will be held to provide clients with information on their prescription plan and deliver recommendations for cost containment.Job Duties:Establish and maintain strong client and business partner relationshipsChampion the customer/client at all levels internallyIdentify needs and requirements to promote Pro Act’s solutions and achieve mutual satisfactionConduct reviews with existing business on a regular basis to provide insight into their prescription benefit, trends, and costsRespond to clients’ questions and ensure their problems are resolvedAssist in the implementation stages of new clients, including employee orientation meetingsAssist in the sales process to outline ProAct’s value proposition as it relates to our service offeringResponsible for production of employee communication materialsResponsible for the management of the renewal process of existing clientsAssist in planning and implementing client educational forums and special eventsAttend on-site client service meetings, employee orientation meetings and health fairsOversee contract administrationCoordinate attendance and exhibits for trade shows, health fairs and all other special eventsResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedExperience:Preferred: 3-5 years’ previous experience in Account Management, Client Service, or similar customer service related field.Job Skill Requirements:Business to business experience requiredSuperior communication skills, both verbal and writtenSuperior organizational skillsFlexibility and ability to work under and meet deadlinesEducational Requirements:Minimum: Associates Degree in business administration, management, marketing or similar fieldPreferred: Bachelors Degree in business administration, management, marketing or similar field