Account Coordinator

KPH HEALTHCARE SERVICES, INC; Village of East Syracuse (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

ProAct, a program within KPH Healthcare Services, Inc., seeks a detail-oriented coordinator to assist day-to-day operations across client facing and internal departments. You will support customer service, account management, and quality assurance, and provide back-up assistance for clients when a primary Account Manager is unavailable.

The role involves coordinating monthly and quarterly reporting, handling client inquiries, aiding in onboarding new clients, and ensuring regulatory training

Job description

Job Summary

Assist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager.

Job Summary

Assist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager.

Job Duties

• Provide support to client facing team(s) and their day-to-day responsibilities.
• Perform quality assurance audits on a regular basis to measure client satisfaction.
• Respond to client and member questions and ensure their problems are resolved.
• Assist in the resolution of escalated customer service issues.
• Assist in the onboarding of new clients, including new group enrollments, group and member eligibility, benefit design, provider relations, and quality assurance of the products.
• Coordinate, maintain, and manage the distribution of monthly, quarterly, and annual management reports for PBM clients.
• Oversee and coordinate on-site resolution of customer service issues to clients.
• Oversee and coordinate on-site orientation to new PBM clients when necessary.
• Interface via all means of communication with various external business partners as needed for problem resolution.
• Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiency within assigned departments.
• Assist in planning and implementing client educational forums and special events.
• Attend on-site client service meetings, employee orientation meetings and health fairs.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.