Lead, Sales Support & Order Coordination

KC Store Fixtures; Kansas City (MO); On-site; USD 60,000 - 78,000; Full time

Job summary

KC Store Fixtures is seeking a hands-on Sales Coordination Supervisor who coaches a sales support team while handling day-to-day customer and order execution. This in-person role emphasizes accurate order processing, proactive communication, and cross-functional coordination across sales, logistics, and operations.

The ideal candidate will have 3–5 years in sales operations or order management, 1–2 years leading a team, and experience with NetSuite or similar ERP systems, to drive efficiency and

Qualifications

• Supervise, coach, and develop a team of Sales support
• Set daily priorities and ensure workload is balanced across the team
• Provide coverage for team members as needed, including direct customer and order support
• Monitor team performance and providing ongoing feedback and training
• Serve as an escalation point for customer inquiries and issues
• Ensure accurate and timely entry, processing, and follow-up for customer orders
• Maintain strong relationships with key customers through proactive communication
• Support complex or high-priority orders directly
• Coordinate closely with sales, warehouse, and logistics teams to ensure smooth order fulfillment
• Identify and resolve order issues, delays, and discrepancies
• Support pricing, quoting, and order adjustments as needed
• Help drive consistency in processes and communication across teams
• Identify opportunities to improve efficiency, accuracy, and turnaround times
• Implement standard work and best practices for the team
• Assist in system optimization (NetSuite, RF-Smart, or other tools)
• Coordinate product samples and presentation materials
• Work closely with vendors and customers to obtain product specs and images
• Assist Sales with administrative support and coordinate various functions to meet deadlines
• Create and manage sales orders and shipments between vendors and customers
• Participate in customer visits occasionally

Responsibilities

• Lead a Sales support team and supervise daily activities
• Balance workload and set priorities across the team
• Provide direct customer and order support when needed
• Monitor performance and deliver ongoing training
• Be the escalation point for customer inquiries and issues
• Ensure accurate entry, processing, and follow-up of orders
• Maintain relationships with key customers through proactive communication
• Support high-priority orders directly as required
• Coordinate with Sales, Warehouse, and Logistics for order fulfillment
• Identify and resolve order delays and discrepancies
• Assist with pricing, quotes, and order adjustments
• Promote consistent processes and cross-team communication
• Identify opportunities to improve efficiency and turnaround times
• Establish standard work and best practices for the team
• Support system optimization (NetSuite, RF-Smart)
• Coordinate product samples and materials for presentations
• Collaborate with vendors and customers to obtain specs and images
• Provide administrative support to Sales and coordinate multiple functions
• Create and manage sales orders and shipments between vendors and customers
• Attend occasional customer visits

Skills

Sales operations

Team leadership

Order management

ERP systems

Customer service

Communication

Process improvement

Tools

NetSuite

RF-Smart

Job description

KC Store Fixtures is seeking a hands-on Sales Coordination Supervisor who coaches a sales support team while handling day-to-day customer and order execution. This in-person role emphasizes accurate order processing, proactive communication, and cross-functional coordination across sales, logistics, and operations.

The ideal candidate will have 3–5 years in sales operations or order management, 1–2 years leading a team, and experience with NetSuite or similar ERP systems, to drive efficiency and