Account Collection Specialist

Old Dominion University; Norfolk (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Old Dominion University in Norfolk, VA is seeking an Account Collection Specialist to manage past-due university accounts, support Perkins loan activities, and coordinate with collection agencies and internal staff.

The role requires knowledge of FDCPA, FERPA, GAAP, and Microsoft Office, with strong analytical and communication skills. A Bachelor's degree in accounting, finance, or business and related experience are preferred.

Qualifications

• Working knowledge of FDCPA, FERPA and Accounts Receivable applications.
• Knowledge of state and federal regulations concerning delinquent accounts.
• Knowledge of GAAP and collection laws.
• Proficiency with Microsoft Office, especially Excel.
• Excellent interpersonal, problem solving, and communication skills.
• Ability to compose effective collection correspondence.
• Experience with automated financial systems.
• Ability to perform complex mathematical computations.

Responsibilities

• Perform assignment, accounting, and tracking of past due university accounts.
• Finalize accounts with the Department of Taxation.
• Perform assignment of Perkins loans.
• Provide a central point of communication for collection agencies and internal staff.

Skills

Fair Debt Collection Practices Act

FERPA

GAAP

Collection techniques

Excel

Interpersonal skills

Problem solving

Communication skills

Automated financial systems

Mathematical computations

Education

Bachelor's degree in Accounting, Finance, or Business Administration

Tools

Microsoft Office

Excel

Job description

• Staff and Administrative & Professional Faculty Applicants:
• Contact Human Resources at:
  [phone]
  [e-mail]
• Teaching and Research Faculty Applicants:
• Contact Academic Affairs at:
  [e-mail]

Account Collection Specialist

Please see Special Instructions for more details.

N/A

Position Information

Role Title

Account Collection Specialist

Role Code

19031

Pay Band

04

Working Title

Account Collection Specialist

Position Number

01014A

Department

FINANCE OFFICE

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

B Professionals

Job Description

This position is responsible for performing the assignment; accounting; and tracking of past due University accounts per the Commonwealth of Virginia and University policy and procedures. This position finalizes accounts with the Department of Taxation. This position performs the assignment of Perkins loans. This position will provide a central point of communication for collection agencies and internal staff.

Knowledge, skills and abilities

Working knowledge of the Fair Debt Collection Practices Act, FERPA and Account Receivable applications. Working knowledge of state and federal regulations concerning delinquent accounts and collection laws. Working knowledge of Generally Accepted Accounting Principles. Working knowledge of effective collection techniques and the ability to apply those techniques to collection of accounts. Demonstrated proficiency with Microsoft Office applications, especially Excel. Excellent interpersonal skill, strong problem solving, analytical and communication skills, both written and oral. Ability to compose effective collection correspondence. Demonstrated ability to work with automated financial systems. Demonstrated ability to perform complex mathematical computations.

Special licenses, registration or certification

None

Education or training

none

Level and type of experience

Some closely related working experience in the collection of delinquent accounts or in student accounts receivable.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Some Banner experience. Financial Aid, Student Services, Student Account or related background preferred. Bachelor’s Degree in Accounting, Finance, Business Administration or an equivalent combination of education and/or experience.

Conditions of Employment

This position is considered essential personnel and may be subject to working during university closings. This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate

Annual Salary/Hourly Rate Salary commensurate with education and experience

Job Requisition Number

Job Requisition Number S03162

Job Open To

Job Open To General Public

Open Date

Open Date 08/21/2026

Close Date

Open Until Filled Yes

Special Instructions Summary

N/A

Criminal Background Check

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

College Home Page

Department Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Required fields are indicated with an asterisk (*).

• Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency?
  • Yes - If yes, please upload a copy of your Standard Form (SF-50)
  • No
• Do you now, or will you in the future, require sponsorship for an employment visa?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter
• Standard Form 50 (SF-50)

If you have questions: Staff and Administrative & Professional Faculty applicants, please contact the Department of Human Resources at [phone] or [e-mail]. Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at [e-mail].