Account Broker

Aon Hewitt; North Kingstown (RI); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Broker Support Administrator to join their dynamic team. This role offers a unique opportunity to dive into the financial services sector while leveraging your strong administrative skills. You will be the primary point of contact for clients, handling inquiries and providing essential support to brokers. With a focus on professional growth, you will work in an agile, inclusive environment that champions work-life balance and continuous learning. If you're a proactive problem solver with a customer-first mentality, this could be the perfect opportunity for you!

Benefits

Comprehensive Benefits Package

Global Wellbeing Days

Flexible Working Solutions

Continuous Learning Opportunities

Qualifications

• Strong communication skills for client interactions.
• Experience in customer service or administrative roles.

Responsibilities

• Support brokers with policy and client inquiries.
• Negotiate policy terms and assist with client renewals.

Skills

Communication Skills

Problem Solving

Organizational Skills

Customer Service

Administrative Skills

Education

L5 General Insurance Certification

Tools

Microsoft Office Suite

Job description

Broker Support Administrator

Are you looking to get into financial services and wanting to put your strong administrative experience to the test. With a focus on growth and investment across AON NZ, we are looking to expand – this role will give you the opportunity to learn and develop alongside us.

Aon is in the business of better decisions

We all know life can change in an instant and Aon are here to help and support you through it. AON is a leading insurance broker who are about doing things right by you. Our brokers provide the clarity and confidence you need to make insurance decisions.

What makes AON different:

We have teams based locally and around the globe, so joining the AON team means you have access to a range of knowledge and skill sets across various fields. Having access to global teams means your learning capability is unlimited. AON connect our global capabilities so we can address our clients’ top priorities more effectively.

What the mahi will look like

As a Broker Support Administrator, you will support a busy team of brokers across the team. You will be the go-to for policy and client enquiries and provide exceptional support across admin and documentation needs.

Some of your responsibilities will include:

• Being a front-line point of contact for our clients and looking after any enquiries they might have
• Negotiation of policy terms and conditions with insurers and driving positive outcomes for our clients
• Assisting with client renewals in accordance with our organisational protocols

Skills and experience that will lead to success

You’ll be a natural communicator who understands how to tailor to the situation, whether it be face to face, over the phone or through written correspondence. Ideally you will come from a similar background from within the industry, otherwise experience coming from a customer or solution driven environment with strong administrative aspects to the role would be well suited.

A few key areas we are looking for:

• A customer first mentality along with being a proactive problem solver
• You’ll be a motivated self-starter who once up and running is able to work with a level of autonomy
• Strong organisational skills and the ability to prioritise your work
• Confidence using the usual suit of Office Products, but also the ability to pick up new systems
• L5 General Insurance Certification (or on you way towards achieving this)

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, [e-mail]

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