Account Associate - State Farm Agent Team Member

Bert Kozlowski; Riverview (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive pay

Flexible schedule

Job summary

Bert Kozlowski - State Farm Agent in Michigan is seeking an Account Associate to support daily operations, assist customers, and grow the office through proactive service.

You will manage accounts, handle policy changes and inquiries, process claims, coordinate with underwriters, and contribute to a team with more than 150 years of combined State Farm experience. This role emphasizes reliability, motivation, and care for clients.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organization

Customer service

Insurance experience

Job description

Benefits

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 1994 and currently lead a team of six. Before becoming a State Farm agent, I worked in commercial banking, bringing a strong financial background into the insurance industry. After more than 30 years as an agent, I’m proud of the experience, relationships, and team we’ve built along the way.

Our agency is actively involved in the local community and proudly sponsors a variety of events and organizations throughout the area. Staying connected to the people we serve has always been an important part of our business.

Our agency offers paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We also provide comprehensive training to help team members learn their roles, strengthen their skills, and feel confident serving our customers.

One of the things that truly sets our office apart is experience - our team brings more than 150 years of combined State Farm experience. We’re a highly tenured group that works hard, has fun, and genuinely enjoys being part of a team. I’m looking for someone who values stability and is interested in finding a place where they can build a long-term career. Reliability, motivation, and a genuine desire to take great care of people are especially important to us.

ROLE DESCRIPTION

As Account Associate for Bert Kozlowski - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.