Account Associate - State Farm Agent Team Member

Conrad Adams - State Farm Agent; Pontotoc (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Conrad Adams - State Farm Agent in Pontotoc, MS is seeking an Account Associate to support daily operations and customer success. You will help grow the office through meaningful customer relations and act as a liaison between customer needs and agency departments.

Responsibilities include managing customer accounts, assisting with policy changes, processing claims, and coordinating with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail are required.
• Excellent customer service and communication skills are essential.
• Previous experience in insurance or a related field is preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience (preferred)

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2020 and currently lead a close-knit team of two. Before becoming a State Farm agent, I completed the Agent Aspirant program, which gave me firsthand experience in the business and prepared me for agency ownership. I’m a proud Ole Miss alumnus, married with two kids, and outside of work, I enjoy playing golf and traveling with my family.

Being involved in our community is important to me. I’m a past President of the Rotary Club, stay involved with our local high school Booster Club, and enjoy finding other ways to support and connect with the community we serve.

Our agency offers health benefits, a Simple IRA retirement plan, licensing reimbursement, professional coaching and development, team outings, and a strong commitment to work-life balance. We believe in investing in our people and providing the support and training they need to continue developing professionally.

Our office has a positive, competitive, and growth-focused environment. I’m looking for someone who is truly bought in—someone with grit, a positive attitude, and the motivation to keep pushing toward their goals. If you’re competitive, coachable, and excited to contribute to a small team where your effort can make a real impact, we’d love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Conrad Adams - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.