Account Associate - State Farm Agent Team Member

Will Hallmark - State Farm Agent; Groesbeck (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Will Hallmark - State Farm Agent is seeking an Account Associate to support daily operations and customer success in Texas. You will strengthen customer relationships, facilitate policy-related tasks, and act as a liaison among departments to promote relevant insurance solutions.

You will contribute to improving client outcomes, handling policy changes, claims, and underwriting coordination while maintaining a friendly, team‑oriented environment that emphasizes service quality and work-life

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2016 and currently lead a close-knit team of four. Before becoming a State Farm agent, I worked as a Life Specialist with State Farm Corporate, and prior to joining State Farm, I sold heavy equipment. Outside of work, our family is full of Ole Miss fans - both my son and daughter attend the university.

Staying connected to our community is important to us. Our agency participates in a variety of local events and organizations, including classic car shows, Christmas parades, county livestock programs, and local sports teams. We enjoy supporting the activities and traditions that bring our community together.

Our agency offers a Simple IRA retirement plan, paid holidays, paid time off, licensing costs paid up front, and a strong commitment to work-life balance. We want our team members to have the support they need to succeed professionally while still having time to enjoy life outside of work.

Our culture is laid-back, collaborative, and built around the belief that no one on the team is more important than anyone else. We work together and make an effort to recognize each person’s individual strengths, then give them opportunities to use those strengths to succeed. I’m looking for someone who is self-motivated, competitive, coachable, and a strong problem-solver.

ROLE DESCRIPTION

As an Account Associate for Will Hallmark - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.