Account Associate - State Farm Agent Team Member

Samuel Cannonier - State Farm Agent; Pontiac (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Training & development

Paid time off

Flexible schedule

401(k) matching

License reimbursement

Bonus based on performance

Competitive salary

Job summary

Samuel Cannonier - State Farm Agent in Pontiac, Michigan, is seeking an Account Associate to enhance customer relations and support daily business operations. This role involves managing customer accounts, processing insurance claims, and assisting with policy inquiries.

Ideal candidates exhibit strong organizational and customer service skills, with a preference for bilingual applicants in Spanish. We prioritize integrity, grit, and a willingness to learn.

Qualifications

• Minimum previous experience in insurance or a related field preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Bilingual Spanish

Job description

Benefits

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• 401(k)

Bilingual Spanish Position

We are looking for people with integrity, grit, and determination—no degree required, just a strong work ethic and willingness to learn.

About Our Agency

Our agency opened in November 2020 and has grown into a thriving team of 10 talented individuals. We offer a bilingual environment that reflects the community we serve.

Role Description

As an account associate, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.