Account Associate - State Farm Agent Team Member

Charles Garrett Jr - State Farm Agent; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Charles Garrett Jr - State Farm Agent in Los Angeles is seeking an Account Associate to support daily operations and customer success. You’ll grow our office through meaningful client relations and act as a liaison between customer needs and agency departments.

Responsibilities include updating customer accounts, assisting with policy changes, processing claims, and coordinating with underwriters to issue policies in a timely manner. A collaborative, customer-focused mindset is essential.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Bilingual Spanish

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency in 1996 and currently lead a team of five full-time professionals. Before becoming a State Farm agent, I worked as an Auto Underwriting Supervisor, giving me a strong foundation in the insurance industry. I attended California State University, Northridge, where I earned a Bachelor's degree in Economics.

Our agency is committed to building lasting relationships with the customers and community we serve. We take pride in providing knowledgeable guidance and exceptional service to help customers protect what matters most.

We offer health and dental insurance, a 401(k), paid time off, sick leave, bereavement leave, a mental health day, licensing reimbursement, and opportunities for long-term career growth. We believe in supporting our team both personally and professionally.

Our culture is collaborative, supportive, and focused on continuous improvement. I'm looking for someone who is self-motivated, enthusiastic, a fast learner, and enjoys working both independently and as part of a team. If you're eager to grow your career and make a meaningful impact, we'd love to meet you.

Role Description

As an Account Associate for Charles Garrett Jr - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.