Account Associate - State Farm Agent Team Member

Julieschuld; Bradley (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Bonus based on performance

Training & development

Flexible schedule

Opportunity for advancement

Competitive salary

Job summary

Julie Schuld - State Farm Agent is seeking an Account Associate to support daily operations and drive customer satisfaction in our Illinois agency. You will manage accounts, assist with policy changes, and help customers with claims while coordinating with underwriters to issue policies.

The role emphasizes strong organization, excellent service, and bilingual Spanish communication to effectively assist a diverse client base.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Organization

Communication

Bilingual Spanish

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1986 after beginning my State Farm career in health claims. With my dad also having been a State Farm agent, I had the opportunity to see the impact of agency ownership firsthand and knew I wanted to build an agency of my own.

Staying connected to our community is important to us, and our agency participates in local events and outreach opportunities throughout the year - typically every other month.

We offer health benefits, a 401(k), paid time off, and a strong commitment to work-life balance. We believe in creating an environment where people can enjoy their careers while having opportunities to grow and succeed.

Our culture is positive, team-oriented, and genuinely happy. We enjoy working together, celebrate birthdays and successes, and help one another along the way. I'm looking for someone who is ambitious, hungry to succeed, positive, and motivated by earning potential. Someone who enjoys engaging with customers, takes initiative, and is excited to help customers with both insurance and financial services will thrive on our team.

ROLE DESCRIPTION:

As an Account Associate for Julie Schuld - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.