Account Associate - State Farm Agent Team Member

Tarcia Troup - State Farm Agent; Peachtree City (GA); On-site; USD 40,000 - 54,000; Full time

Job summary

Tarcia Troup - State Farm Agent in Georgia is seeking an Account Associate to support daily operations, nurture customer relations, and act as a liaison between clients and agency departments.

You will help grow the office by proactively marketing relevant products and services, handle policy changes, inquiries, and claims, and collaborate with underwriters to issue policies with efficiency and care.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Job description

ABOUT OUR AGENCY:

I opened my agency in 2014 and currently lead a team of seven. Before becoming a State Farm agent, I worked in education, and that background continues to influence how I lead and develop my team today. I’m a Georgia State University graduate, married, and a proud mom of two daughters.

Community involvement is important to me both personally and professionally. I’m a member of Sigma Gamma Rho Sorority, Inc. and Jack and Jill of America, and I stay actively involved in giving back through both organizations.

Our agency offers licensing reimbursement, a strong commitment to work-life balance, and plenty of small touches that make the office enjoyable, including free snacks and celebrations for team and individual milestones. We believe accomplishments deserve to be recognized and that a positive workplace makes a difference.

Our office is energetic, optimistic, and built around teamwork and development. We embrace an “each one, teach one” mentality—sharing knowledge, helping each other improve, and contributing to the success of the entire team. I’m looking for someone who is disciplined, reliable, hardworking, and motivated to succeed. The ideal person is a coachable, outgoing go-getter who brings positive energy, adapts when needed, and enjoys being part of a team. If you’re driven to grow while helping the people around you grow too, we’d love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Tarcia Troup - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.