Account Associate - State Farm Agent Team Member

Nick Nunley - State Farm Agent; Louisville (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Nunley - State Farm Agent in Louisville, KY is seeking an Account Associate to support daily business operations and strengthen customer relationships. This role focuses on managing customer accounts and ensuring timely service regarding policy changes and claims processing.

Ideal candidates should have excellent organizational and communication skills, and preferably some experience in the insurance industry. The position promises a supportive team culture with opportunities for growth and a competitive salary.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Excellent customer service

Communication skills

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in December 2024 and is a growing team of three who are focused on building a strong foundation and delivering great service to our customers. I’ve been with State Farm since May 2018, and that experience helped prepare me to open my own agency and create a culture built on hard work, support, and growth.

I attended Western Kentucky University, and outside of the office I enjoy playing pickleball and spending time with my two Golden Retrievers. Creating a positive environment where people enjoy both their work and life outside the office is important to me.

We offer a strong benefits package that includes life and disability insurance, PTO, 14 days of vacation time, annual and quarterly bonuses, and licensing reimbursement. Our team also enjoys coaching opportunities for the Aspirant program, team outings, team‑building events, and lunch‑and‑learn sessions, all with a focus on work‑life balance.

Our office culture is close‑knit, hardworking, and supportive. We’re looking for someone who is passionate about what they do, brings a strong work ethic, and wants to be part of a team that works closely together. If you’re looking for a place where you can grow with a new agency and make a real impact, this could be a great fit for you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Nick Nunley - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.