Account Associate - State Farm Agent Team Member

Joe Hartman - State Farm Agent; Kent (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Joe Hartman Insurance and Financial Services, Inc. is seeking an Account Associate to support daily operations and strengthen customer relationships.

You will act as a liaison between customer needs and agency departments while promoting relevant products and services to help clients achieve their financial protection goals. You will be part of a small, growing team with opportunities to learn from experienced colleagues.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2026 and currently lead a growing team of four. Before becoming a State Farm agent, I worked in manufacturing and reached a point where I wanted my career to have a greater impact. I was drawn to agency ownership because of the opportunity to help people, serve families, and make a positive difference in the community around me.

Being involved locally is important to me, and our agency looks for opportunities to support and stay connected with the community we serve.

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Our agency offers a Simple IRA retirement plan, paid time off and vacation, licensing reimbursement, and paid holidays. We also offer a schedule with no evenings or weekends, along with free snacks and coffee in the office. One of the biggest advantages of joining our agency is the opportunity to learn from a highly experienced team. Our team members are willing to teach and support one another, and we provide access to a variety of training platforms and resources to help people continue developing their skills.

I’m looking for a go-getter who wants more than just a job - someone eager to take on responsibility, develop as a leader, and step into greater opportunities as the agency grows. If you’re motivated to learn, willing to take initiative, and excited about growing alongside a newer agency with an experienced team behind you, we’d love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Joe Hartman - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.