Account Associate - State Farm Agent Team Member

John Elbin - State Farm Agent; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

John Elbin - State Farm Agent in Indianapolis is seeking an Account Associate to support daily operations, grow the office through meaningful customer relations, and act as a liaison between customer needs and agency departments.

You will update customer information, assist with policy changes, process claims, coordinate with underwriters, and proactively market relevant products and services.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Job description

Benefits

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2015 and currently lead a close-knit team of five. My State Farm career began right out of college when I became a team member and helped launch a new agency. That experience gave me firsthand knowledge of what it takes to build a successful office and ultimately inspired me to open an agency of my own. I'm a proud Indiana University graduate, a dad of two daughters, and outside of work, I enjoy golfing and traveling.

Giving back is important to our team. We support local organizations and community events throughout the year, including participating in Trunk or Treat and other opportunities to get involved and connect with the people we serve.

Our agency offers health benefits, a Simple IRA retirement plan, paid time off, a life insurance benefit, licensing reimbursement, and a strong commitment to work-life balance. We want our team members to have the support they need to grow professionally while enjoying life outside of the office.

We're a younger office that genuinely enjoys spending time together and makes team bonding a priority with activities each month. Our team is close like family, and we want to add someone who fits naturally into that environment. I'm looking for someone who is fun, energetic, hardworking, and willing to learn. If you bring a great attitude, enjoy being part of a close team, and want a workplace where people work hard, have fun, and grow together, we'd love to meet you.

ROLE DESCRIPTION

As an Account Associate for John Elbin - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.