Account Associate - State Farm Agent Team Member

Kathy Dierkes - State Farm Agent; Illinois; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kathy Dierkes - State Farm Agent in Illinois seeks an Account Associate to enhance daily operations and customer relations. The role emphasizes managing accounts, assisting with policy inquiries, and processing claims in a supportive, service-driven environment.

We value teamwork and a close-knit culture, where customer service excellence is paramount. If you possess strong organizational skills and have a sales-minded approach, this position offers a great opportunity for career growth.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 1986, continuing a long family legacy with State Farm. My dad was an agent for 30 years before me, and our family has been part of this community since 1954. Today, our office includes two team members, and we take pride in providing personal, relationship‑focused service to the people we serve.

We’re a group of dog lovers who enjoy a friendly, welcoming office environment. Community involvement is very important to us, and we’ve spent many years supporting local businesses and organizations. Being part of the town and giving back is a big part of who we are.

For our team, we offer a strong focus on work‑life balance and a supportive environment where people can do their best work while still enjoying life outside the office.

Our culture is extremely customer‑focused and built around teamwork. We’re looking for someone who works well with others, takes pride in helping customers, and can also stay organized and productive on their own. If you value a close‑knit team and a service‑driven environment, this could be a great place to grow your career.

Role Description

As Account Associate – State Farm Agent Team Member for Kathy Dierkes – State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.