Account Associate - State Farm Agent Team Member

Matt Jonza - State Farm Agent; Hudson (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Matt Jonza - State Farm Agent in Wisconsin is seeking an Account Associate to support daily operations and strengthen customer relationships. You will grow the agency by matching client needs with appropriate insurance products, and by collaborating with team members across departments.

You'll handle policy updates, claims support, and inquiries, while delivering friendly, proactive service and building a long-term career in a fast-paced, growth-oriented agency.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Communication

Organization

Insurance knowledge

Job description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

I opened my agency in 2016 and have grown it into a strong team of 26 team members. Before becoming an agent, I owned a mini-golf business and also gained valuable experience working with Wells Fargo — both of which helped shape the leadership, service mindset, and results-driven approach we bring to our agency today.

I’m Minnesota born and raised, attended the University of Minnesota, and I’m proud to be building both a career and a life here with my family. I’m married with two kids (and one more on the way!), and outside of work you’ll usually find me skiing, golfing, or spending time enjoying sports and activities with my kids. Giving back is also important to us — we stay actively involved in our children’s schools, volunteer with a children’s hospital, support Habitat for Humanity, and participate in local community food initiatives.

For our team, we offer major medical benefits (including 50% family coverage), a 4% IRA match, generous PTO, a paid cell phone plan, Flex Fridays with early Fridays, monthly team events, and a sales travel program that can even include international opportunities. We also offer group life and health benefits, plus a sign-on bonus for agent aspirants and additional incentives tied to performance and growth.

Our office culture is fun, competitive, high-energy, and built around a true work hard/play hard mentality. We’re looking for motivated, growth-driven go-getters who take pride in strong customer service, enjoy being part of a winning team, and want a long-term career path with real opportunity. If you’re ready to work hard, learn fast, and grow with a team that celebrates success together, you’ll feel right at home here.

Role description:

As Account Associate - State Farm Agent Team Member for Matt Jonza - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.