Account Associate - State Farm Agent Team Member

Brad Hornback - State Farm Agent; Gresham (OR); On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Brad Hornback State Farm Agency is hiring a Customer Service Representative in Oregon to deliver exceptional service and support policyholders. You will respond to inquiries, assist with policy changes, and coordinate with the team to meet client needs in a fast-paced environment.

This role emphasizes accuracy, empathy, and the ability to explain coverage options. Starting base salary is $36,000 per year, with total compensation typically ranging from $45,000 to $65,000 in the first year

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be able to obtain appropriate licensing.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Education

Insurance licensing (P&C)

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION:

As a Customer Service Representative with Brad Hornback State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be able to obtain appropriate licensing.

(Beginning base salary is $36,000/year with opportunities for increases over a 2 year period. Well-performing team members typically receive $45,000 - $65,000 in total annual compensation the first year which includes additional bonuses and commissions.)

Compensation: $45,000.00 - $65,000.00 per year