Account Associate - State Farm Agent Team Member

Kevin Nuss; Fremont (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Kevin Nuss - State Farm Agent is looking for an Account Associate to support daily operations and strengthen customer relationships. You will assist with policy changes, handle inquiries, and liaise between customers and agency departments to market relevant services.

The role emphasizes dependable, team-oriented individuals who care about people and thrive in a collaborative office environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Insurance experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I opened my agency in 2005 and currently lead a team of five. Before becoming an agent, I spent several years in agency management with State Farm, giving me a strong understanding of the business and what it takes to build a successful, customer-focused team. I’m also a proud graduate of Ball State University in Indiana.

Our agency offers health insurance, a life insurance benefit, paid time off, paid holidays, licensing reimbursement, and flexibility with scheduling and hours. We want our team members to have the support they need to do great work while maintaining balance outside of the office.

What really sets our agency apart is how much we care about the people we serve. We know our customers well and believe that taking the time to build genuine relationships allows us to serve them better. We like to say that we don’t take ourselves too seriously, but we take what we do very seriously. Our team enjoys working together, has fun along the way, and takes pride in creating a welcoming environment in a great office space.

I’m looking for someone who shows up, genuinely cares, and wants to get to know the people they’re helping. The right person is dependable, team-oriented, and understands that great customer service starts with strong relationships. If you’re someone who cares about people and enjoys being part of a collaborative team, we’d love to meet you.

Role Description:

As an Account Associate for Kevin Nuss - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.