Account Associate - State Farm Agent Team Member

Michael Cason - State Farm Agent; Fort Mitchell (KY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Michael Cason - State Farm Agent is seeking an Account Associate to support daily operations and customers’ success. You will grow the office through meaningful customer relations and act as a liaison between customer needs and agency departments.

You will improve lives by proactively marketing relevant products and services while joining a collaborative, family-like team with opportunities for advancement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Insurance experience

Bilingual Spanish

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2019 and currently lead a team of five. Before becoming a State Farm agent, I worked as a financial advisor and remain passionate about helping individuals and families make informed decisions about their financial future. I hold an MBA, maintain securities licenses, and enjoy helping customers create plans that protect what matters most.

My wife is also a State Farm agent, and we began our agency journeys on the same day. Together, we operate two agencies that work very closely together, creating a unique and collaborative environment with the resources and support of a larger team while maintaining the close-knit feel of a family business.

Community involvement is a major priority for me. I am actively involved with organizations including DCCH Children's Home, Gateway Community & Technical College, and the Kentucky Symphony. I also serve on the Saint Elizabeth Healthcare Foundation Board and participate in the Northern Kentucky Horizon Fund. Giving back and supporting the community are core values of our agency.

Our culture is built around family, teamwork, and high performance. We are a sales-driven organization that works hard, supports one another, and celebrates success together. I'm looking for someone who is motivated, ambitious, and eager to create opportunities for themselves.

ROLE DESCRIPTION

As an Account Associate for Michael Cason - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.