Account Associate - State Farm Agent Team Member

Michael Cardenas - State Farm Agent; Grandville (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Michael Cardenas - State Farm Agent in Grandville, MI is hiring an Account Associate to support daily operations, manage customer accounts, and build lasting relationships with clients.

You will assist with policy changes, process claims, and coordinate with underwriters to ensure timely policy issuance, while benefiting from a Simple IRA, licensing reimbursement, and career growth opportunities.

Join a team focused on coaching, work-life balance, and helping customers achieve their goals.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I'm excited to have opened my State Farm agency in 2026 and am building a team from the ground up. Before becoming an agent, I spent 30 years in financial services with Jackson National Life, where I developed a passion for coaching, leadership, and helping people achieve their goals. Outside of work, I enjoy golfing, snowboarding, and spending time with my family, including my two children and our dogs.

As a new agency, we're focused on building lasting relationships with our customers and creating a workplace where people genuinely enjoy coming to work. I believe in investing in people and helping them build successful, rewarding careers.

Our agency offers a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. As we grow, you'll have the opportunity to grow alongside the agency while receiving ongoing coaching and support.

Our culture is built around a get-it-done attitude, teamwork, and continuous growth. I consider myself a player's coach who enjoys training, mentoring, and investing in my team. I'm looking for someone who is motivated, coachable, and eager to grow. My goal is to be a positive influence in my team members' lives while helping them build a successful career.

ROLE DESCRIPTION:

As an Account Associate for Michael Cardenas - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.