Account Associate - State Farm Agent Team Member

michael clayton - State Farm Agent; Highland (AR); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Michael Clayton - State Farm Agent is seeking an Account Associate to support daily operations and deliver excellent customer service in a growing office. You will manage customer accounts, process policy changes, and assist with claims while coordinating with underwriters to ensure timely policy issuance.

The role emphasizes strong organizational skills, attention to detail, and clear communication to help clients navigate insurance options and service requests within a friendly team

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Insurance experience

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2023 and currently lead a growing team of two. Before becoming a State Farm agent, I spent several years as an Agent Aspirant and led a successful sales team. Outside of work, I'm married with an 11-year-old daughter and a mini Goldendoodle. I enjoy endurance sports, including marathons and gravel bike riding, and love taking on new challenges.

Giving back to the community is one of my greatest passions. Our agency actively supports the local women's shelter, county fairs, school sports, and yearbook programs, and we're proud to stay involved throughout the tri-county area.

Our agency offers licensing reimbursement, a strong commitment to work-life balance, team lunches, team bonding events, and fun performance incentives like amusement park tickets, weekend getaways, and other giveaways. We believe in celebrating success and creating a workplace where people enjoy coming to work.

Our culture is upbeat, collaborative, and focused on helping one another grow. We coach each other, celebrate wins together, and always look for opportunities to improve. I'm looking for someone who is positive, outgoing, team-oriented, and genuinely enjoys helping others. If you're ready to grow with a supportive and energetic team, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Michael Clayton - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.