Account Associate - State Farm Agent Team Member

State-Farm-319b4913; Dacula (GA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Life insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Natacha Jocelyn - State Farm Agent is seeking an Account Associate to support daily operations and help customers receive tailored coverage. You will act as a liaison between clients and agency teams while growing the client base through proactive service and relationship building.

The role emphasizes strong communication, organized record-keeping, and a commitment to customer satisfaction within a collaborative team.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Bilingual Spanish

Job description

Benefits:

• Life insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2011 and currently lead a team of four. Before becoming a State Farm agent, I worked as a State Farm Claim Representative, giving me valuable experience helping customers through some of life's most challenging moments.

Serving our community is at the heart of what we do. I'm a Life Member of Alpha Kappa Alpha Sorority, Incorporated, and our agency is actively involved in local initiatives, including supporting a teen driver safety program at a local high school and sponsoring local hospital employees.

Our agency offers a life insurance stipend, flexible scheduling, the opportunity to earn a four-day workweek by meeting goals, professional development opportunities, the State Farm Aspirant Program, team-building events, free snacks, and Chick-fil-A Tuesdays. We believe in creating an environment where our team can thrive both personally and professionally.

Our culture is positive, inclusive, and supportive. We genuinely care about one another and believe success comes from working together. I'm looking for someone with strong character, integrity, and a genuine desire to help others. If you're goal-oriented, innovative, solution-focused, and driven to grow, you'll fit right in with our team.

ROLE DESCRIPTION:

As an Account Associate for Natacha Jocelyn - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.