Account Associate - State Farm Agent Team Member

Natalie Gajewski - State Farm Agent; Pleasant Ridge (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Natalie Gajewski - State Farm Agent is seeking an Account Associate to support daily operations and customer success. You will nurture relationships, update customer data, and help connect clients with the right insurance products.

You will assist with policy changes, inquiries, and claims follow-up, collaborating with underwriters to issue policies promptly and accurately. A team-first culture encourages growth and initiative.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

Since opening the agency in 2015, we've grown into a team of eight professionals focused on helping customers protect what matters most while building meaningful relationships in our community. Prior to becoming an agent, I spent 10 years in automotive finance, where I developed a passion for helping people make important financial decisions and achieve their goals.

Having lived in this area my entire life, I'm proud to serve the community that helped shape who I am. Outside of work, you'll often find me spending time with my dog, Winston, and staying involved in local events and community initiatives. Giving back and supporting the people around us is something that's important to both me and our agency.

Our office culture is one of collaboration, support, and growth. We work hard, but we keep things laid back and enjoyable. I believe in being available for my team, providing guidance when needed, and creating an environment where people can succeed without being micromanaged. We work together, celebrate wins together, and help each other overcome challenges.

We're looking for someone who wants to win, contribute to a team, and continuously grow. The ideal candidate is motivated, eager to learn, and looking for an opportunity to build a better future for themselves. If you're someone who takes initiative, enjoys working with others, and wants a leader who will invest in your development, you'll find that here.

ROLE DESCRIPTION:

As an Account Associate for Natalie Gajewski - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.