Account Associate - State Farm Agent Team Member

J Young Ins and Fin Svcs Inc; Bay Minette (AL); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

License reimbursement

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Jason Young - State Farm Agent is seeking an Account Associate to support daily operations and grow the office through strong customer relations. You will manage customer accounts, assist with policy changes, and help customers with claims.

You'll collaborate with underwriters to ensure timely policy issuance and provide proactive service that improves customer outcomes. A collaborative, family-friendly workplace values teamwork and ongoing development.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Customer service

Communication skills

Experience in Insurance

Job description

Benefits:

• License reimbursement
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

About our Agency:

I opened my agency in 2011 and currently lead a team of four. Before becoming a State Farm agent, I worked as a high school football and baseball coach, which gave me a strong foundation in leadership, teamwork, and helping others reach their potential. I attended Troy and Auburn, and I'm a proud husband and father of six. Family and sports are a huge part of my life, and I love staying involved in my kids' athletic activities.

I'm passionate about giving back to our community, especially through youth sports. I stay actively involved by coaching Little League and other youth teams, and I also participate in the local Mardi Gras Association. Supporting young athletes and staying connected to our community are important to me.

Our agency offers health benefits, licensing reimbursement, professional development, hands-on coaching, and team-building opportunities. We also place a strong emphasis on work-life balance and creating a family-friendly workplace. As a parent of six, I understand the importance of balancing career responsibilities with family life, and providing a supportive environment for working parents is especially important to me.

Our office is family-oriented, competitive, and focused on teamwork and continuous improvement. Much like a successful sports team, we believe in following proven processes, staying coachable, and supporting one another as we work toward shared goals. I'm looking for someone who is motivated, team-oriented, and willing to learn and grow.

As an Account Associate for Jason Young - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.