Account Associate - State Farm Agent Team Member

Kathlein Guinn - State Farm Agent; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kathlein Guinn - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success in Albuquerque, NM. You will nurture relationships, handle policy changes, and assist with claims while coordinating with underwriters to ensure timely policy issuance.

Ideal candidates show strong organization, excellent communication, and a customer-first mindset; insurance experience is a plus.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in November 2024 and currently lead a team of three. Before becoming an agent, I spent nine years as a State Farm team member, where I developed a passion for helping customers and building lasting relationships. I graduated from the University of New Mexico with a degree in Business Administration.

Our agency is built on treating others the way we want to be treated. We believe in keeping our word, showing compassion, and creating genuine relationships with our customers. We also enjoy friendly sales competition that pushes us to grow while maintaining a supportive, people-first culture.

Our agency offers PTO, paid holidays, a signing bonus that includes licensing reimbursement, and a strong commitment to work-life balance. We're committed to helping our team members build successful, rewarding careers.

I'm looking for someone who is ambitious, ethical, and takes initiative. If you enjoy working with people, value integrity, and are passionate about helping customers understand their coverage while building lasting relationships, we'd love to meet you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Kathlein Guinn - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.