Associate Account Manager

The CCS Companies; Norwood (MA); On-site; USD 60,000 - 76,000; Full time

Job summary

The CCS Companies in Norwood, MA is seeking an Associate Account Manager to build and maintain strong client relationships, coordinate with Sales, Operations and other teams, and ensure timely delivery of solutions.

The role involves acting as primary client contact, supporting onboarding, analyzing data, and communicating progress to stakeholders. Strong written and verbal skills and ability to work independently are essential.

Qualifications

• 2+ years of Account Management or equivalent, client service experience.
• Outstanding written and verbal communication skills.
• Ability to analyze business results using data sources and present trends to clients.
• Problem solver with attention to detail, organized and adaptable.
• Able to work independently with minimal supervision.
• Strong multitasking and workload prioritization.
• Professional appearance and demeanor when dealing with clients.

Responsibilities

• Collaborates with Sales, Operations and other teams to improve client processing.
• Develops trusted advisor relationships with key accounts and sponsors.
• Ensures timely and successful delivery of solutions according to client needs.
• Acts as primary contact for client issues, requests, or problems.
• Works with new client implementations to learn client workflows.
• Sets up client database records for acknowledgement, reporting, and invoicing.

Skills

Account management

Communication skills

Data analysis

Problem solving

Independent work

Multitasking

Professionalism

MS Office

Education

Associates degree

Bachelor's degree preferred

Tools

MS Outlook

MS Word

MS PowerPoint

MS Excel

Job description

Position Summary

The primary responsibility of the Associate Account Manager is to build and maintain strong, long-lasting relationships and partnerships with new and existing clients, as assigned and supervised by the Senior Account Manager. The Associate Account Manager facilitates communication with clients and any other supporting departments within the CCS organization.

Position Summary

The primary responsibility of the Associate Account Manager is to build and maintain strong, long-lasting relationships and partnerships with new and existing clients, as assigned and supervised by the Senior Account Manager. The Associate Account Manager facilitates communication with clients and any other supporting departments within the CCS organization.

Essential Functions

• Collaborates with Sales, Operations, Process Engineering and other teams to ensure successful enhancement and continuous improvement of client business processing.
• Works to develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors under the supervision and direction of the Sr. Account Manager.
• Ensures the timely and successful delivery of our solutions, according to customer needs and objectives.
• Operates as primary point of contact for timely resolution of any client related issues, requests, or problems.
• Works as part of the new client implementation team to gain familiarity with new client workflows.
• Sets up client database records to reflect acknowledgement, reporting, and invoice processes while consistently maintaining the integrity and quality control of this data.
• Monitors the quality and processing of incoming and outgoing data files, taking corrective action as necessary.
• Evaluates the account flow process for any client issues or change requests; initiates and tracks client projects using in-house project management software.
• Reviews comprehensive daily, weekly, monthly, and quarterly management reports to provide analysis to the client, Operations, and Executive Managers as needed.
• Cleary communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Responds to complaints and resolves issues aiming for customer satisfaction and the preservation of the company’s reputation.
• Researches and monitors changes to clients’ processes to better forecast future placements and recovery results.
• Assures that all procedures and responsibilities are documented and kept up to date.
• Tracks and documents client events, meetings and communication using our Salesforce CRM software.
• Maintains knowledge of compliancy regulations.
• Other duties as assigned by management.
• Ability to maintain a consistent and regular attendance in accordance with an established schedule.
• Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.

Qualifications

• 2+ years of Account Management or equivalent, client service experience.
• Outstanding written and verbal communication skills.
• Able to demonstrate basic proficiency in analyzing business results using various data sources and able to translate results to a client presentation with interpretation of trends and opportunities for improved performances.
• Problem solver with high attention to detail who is thorough, organized, and is easily adaptable to a wide range of client industries.
• Must work well independently with little management supervision.
• Ability to prioritize workload while multi-tasking.
• Maintain highly professional appearance and demeanor when dealing with clients.
• Flexible in working with all CCS personnel.
• Coachable: receptive to feedback, willing to learn, embraces continuous improvement and responsive to change.
• PC skills: MS Outlook, Word, Power Point, Excel.

Education Requirements

• Associates degree required.
• B.S. degree preferred or directly related equivalent experience.