Account Associate: Quotes, Renewals & Customer Growth

Omega Systems; Reading (Berks County); On-site; USD 55,000 - 65,000; Full time

Job summary

Omega Systems in Reading, PA is seeking an Account Associate to be the primary contact for an assigned portfolio of managed services customers. The role focuses on building strong relationships, ensuring service expectations are met, and coordinating with internal teams to address needs.

You will prepare quotes, manage service requests, and identify opportunities for account growth. The position reports to the Director of Sales Operations and involves contract renewals, upsell discussions, and

Qualifications

• 2+ years in account management, customer success, inside sales, or client services.
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Responsibilities

• Be the primary contact for assigned accounts.
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• Coordinate with internal teams to fulfill service requests.
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• Prepare quotes for managed services, hardware, software, licensing, and professional services.
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• Identify opportunities for growth and renewals.
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• Monitor customer health and resolve issues proactively.
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• Maintain accurate opportunity records and follow up until close.
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• Foster long-term relationships through proactive outreach.

Skills

Account management

Customer service

Communication

Relationship building

Problem solving

Time management

Tools

MS Office Suite

Salesforce

ConnectWise

Job description

Omega Systems in Reading, PA is seeking an Account Associate to be the primary contact for an assigned portfolio of managed services customers. The role focuses on building strong relationships, ensuring service expectations are met, and coordinating with internal teams to address needs.

You will prepare quotes, manage service requests, and identify opportunities for account growth. The position reports to the Director of Sales Operations and involves contract renewals, upsell discussions, and