Account Assistant

Kids for the Future; United States; Hybrid; USD 45,000 - 55,000; Full time

Job summary

Where Food Comes From, Inc. is seeking an Account Assistant to provide administrative account support to the beef team.

The role assists with audit preparation, documentation, and account maintenance to ensure efficient service delivery and compliance with program requirements. Based in Castle Rock, CO with a remote option, this position supports Account Managers, handles records, audits, and verification reports, and coordinates with verifiers while upholding confidentiality and high data

Qualifications

• Associate's degree or equivalent work experience in agriculture, food science, or related field.
• Beef industry background preferred.
• 1 year of customer service experience.
• Highly detail-oriented with a desire for continuous learning.
• Professional and courteous with a teamwork mindset.
• Ability to process a high volume of data promptly and accurately.
• Ability to maintain accurate records and manage files and billing.
• Clear verbal and written communication with staff, vendors, and clients.
• Commitment to confidentiality and following defined processes.

Responsibilities

• Provide administrative support to Account Managers.
• Assist in preparation of audits with required documents.
• Coordinate communications with verifiers for scheduled audits.
• Review and organize customer records and audit documents.
• Prepare verification reports for manager review.
• Track corrective action requests and follow up with customers as directed by Account Managers.
• Prepare approval documents, notifications, renewal reminders, shipping certificates, and customer correspondence.
• Maintain accurate customer records and databases.
• Assist with tag investigations.
• Assist with video sale pre-check verification and sale premium data.
• Collect customer feedback for the Account Management team.
• Support customers with routine questions about programs, documentation, and processes.
• Perform other responsibilities as needed.

Skills

Attention to detail

Customer service

MS Office

Clear communication

Data entry

Confidentiality

Organizational skills

Teamwork

Education

Associate's degree or equivalent

Tools

Microsoft Office

Job description

The Account Assistant provides administrative account support to the beef team at Where Food Comes From, Inc. (WFCF).This position assists with audit preparation, documentation, and account maintenance activities while helping ensure efficient service delivery and compliance with established standards and program requirements.

Roles and Responsibilities

• Provide administrative support to Account Managers.
• Assist in preparation of upcoming audits by providing required documentation and information.
• Coordinate communications with verifiers regarding scheduled audits.
• Review and organize customer records, audit documents, and supporting materials for completeness.
• Assist with compiling audit findings and preparing verification reports for manager review.
• Track corrective action requests and follow up with customers as directed by Account Managers.
• Help prepare approval documents, notifications, renewal reminders, shipping certificates, and customer correspondence.
• Maintain accurate customer records and databases.
• Assist with tag investigations.
• Assist with video sale pre-check verification and compilation of sale premium data.
• Collect customer feedback and share information with the Account Management team.
• Support customers with routine questions regarding programs, documentation, and processes.
• Perform any other responsibilities as needed.

Required Skills & Experience

• Associate's degree or equivalent work experience preferred in agriculture, food science, animal science, or other applicable field.
• Livestock and/or Agricultural background and experience in beef.
• 1 year of customer service experience.
• Highly detail-oriented and self-motivated with a desire for continuous learning.
• Teamwork attitude with a strong aptitude for professionalism and courtesy.
• Ability to process a high volume of data in a productive and quality driven manner with a strong sense of urgency.
• Ability to keep accurate records, prepare and manage files, reports, letters, and billing.
• Microsoft Office and computer skills required.
• Ability to communicate clearly verbally and in writing with internal/external staff, vendors, and clients
• Maintains alignment with Where Food Comes From, Inc.’s Mission, Purpose, and Values.
• Flexibility, focus and resilience in the face of high workload and competing demands.
• Evidence of the ability to practice a high level of confidentiality.
• Discipline in following defined processes.

Preferred Skills & Experience

• 2 years of customer service experience.
• 1 year of compliance and documentation creation and implementation experience.
• Livestock and/or Agricultural background and experience.
• Certification, Verification, and Onsite Inspector experience.
• Food and/or feed processing/manufacturing facility experience.
• Experience in industries with agriculture, agri-food systems, sustainability, and/or food and beverage certifications is a plus.
• Possess a problem solving and solution-oriented approach coupled with a client focused mindset.

Physical Requirements

• Able to use standard computer keyboard on a frequent basis.
• Able to sit for up to 8 hours.
• Adequate vision to read and analyze reports, emails, and other written documents.
• Able to hear and understand spoken communications during meetings, phone calls, and presentations.

Working Conditions

• Castle Rock, CO office or remote
• Monday-Friday
• Some travel required (~10%)
• Additionally, due to the nature of the information handled within this position, confidentialityand avoiding conflict of interestis required. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excelsin their performance.

Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.