Account Assistant

Tokio Marine HCC; Columbia Township (MO); On-site; USD 413,000 - 551,000; Part time

Job summary

Tokio Marine HCC is seeking an Account Assistant for a part-time mid-day schedule in Columbia, MO. The role involves calling clients ahead of bond renewals, guiding them through payment options, and collecting payments over the phone. Work is onsite from a fixed Monday–Friday 9 AM–5 PM window with a set weekly schedule.

No prior insurance or surety experience is required; paid training is provided. A criminal background and credit check are part of the process, with equal opportunity employment.

Qualifications

• Reliability: we obsess over service and dependability to clients.
• Consistency: 15–20 hours per week fixed schedule.
• Willingness to learn: paid training provided, no prior insurance/surety experience required.
• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• 2 years of customer service, sales, or office experience preferred.

Responsibilities

• Call existing clients ahead of their bond renewal date.
• Walk clients through payment and financing options.
• Collect payment over the phone.
• Document conversations and communicate status within our process.
• Work from a prepared list of current clients.

Skills

Reliability

Consistency

Willingness to learn

High school diploma or equivalent

Strong written/verbal communication

Customer service experience

Education

High school diploma or equivalent

Job description

Account Assistant (Part-Time, Mid-Day Hours)

Tokio Marine HCC company | Columbia, MO | Onsite

Role Overview

Looking for steady part-time work that fits around the rest of your life? SuretyBonds.com is hiring Account Assistants to work with our existing clients on their annual bond renewals. Your schedule is set, consistent, and always falls Monday through Friday between 9 AM and 5 PM. No nights, no weekends, and no cold calling.

What you will do

• Call existing clients ahead of their bond renewal date to let them know what is coming up.




• Walk clients through payment and financing options.




• Collect payment over the phone.




• Document each conversation while answering billing questions and communicate status within our process.




• Work from a prepared list of current clients.

What we’re looking for

• Reliability. We obsess over service, so our team counts on our calls to clients.




• Consistency. We are looking for someone that can work a minimum of 15 hours up to 20 hours per week.




• Willingness to learn. No insurance or surety experience is required! Paid training is provided.




• High school diploma or equivalent is required




• Strong written and verbal communication skills




• 2 years of customer service, sales, or office experience is preferred

Pay Transparency & Schedule

• $20/hour




• Monday – Friday, shifts scheduled between 9 AM to 5 PM




• 15-20 hours/week (No Wednesdays, No weekends)




• Onsite at our downtown Columbia MO office




• A set schedule that stays the same week to week

Please Note

This position is a cash-sensitive position which means we take customer payment over the phone. It requires a criminal background check and a credit check before your start date, and a credit check annually thereafter. All checks are completed in accordance with the Fair Credit Reporting Act and other applicable laws.

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.