Part-Time Client Billing & Renewal Specialist (9–5, Onsite)

Tokio Marine HCC; Columbia Township (MO); On-site; USD 413,000 - 551,000; Part time

Job summary

Tokio Marine HCC is seeking an Account Assistant for a part-time mid-day schedule in Columbia, MO. The role involves calling clients ahead of bond renewals, guiding them through payment options, and collecting payments over the phone. Work is onsite from a fixed Monday–Friday 9 AM–5 PM window with a set weekly schedule.

No prior insurance or surety experience is required; paid training is provided. A criminal background and credit check are part of the process, with equal opportunity employment.

Qualifications

• Reliability: we obsess over service and dependability to clients.
• Consistency: 15–20 hours per week fixed schedule.
• Willingness to learn: paid training provided, no prior insurance/surety experience required.
• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• 2 years of customer service, sales, or office experience preferred.

Responsibilities

• Call existing clients ahead of their bond renewal date.
• Walk clients through payment and financing options.
• Collect payment over the phone.
• Document conversations and communicate status within our process.
• Work from a prepared list of current clients.

Skills

Reliability

Consistency

Willingness to learn

High school diploma or equivalent

Strong written/verbal communication

Customer service experience

Education

High school diploma or equivalent

Job description

Tokio Marine HCC is seeking an Account Assistant for a part-time mid-day schedule in Columbia, MO. The role involves calling clients ahead of bond renewals, guiding them through payment options, and collecting payments over the phone. Work is onsite from a fixed Monday–Friday 9 AM–5 PM window with a set weekly schedule.

No prior insurance or surety experience is required; paid training is provided. A criminal background and credit check are part of the process, with equal opportunity employment.