Family Services Assistant

Arkansas Children’s Hospital; Little Rock (AR); On-site; USD 22,000 - 28,000; Part time

Job summary

Arkansas Children’s Hospital in Little Rock, AR, is seeking staff for the Family Services department. The role involves creating a warm, safe waiting area and guiding families through hospital resources, with shifts including days, evenings and holidays.

Prioritizes compassionate, professional support for families of hospitalized children. Requires excellent communication, ability to handle stress, and strong problem-solving and conflict-resolution skills.

Qualifications

• Excellent communication skills.
• Ability to manage stressful situations.
• Maintains appropriate professional boundaries.
• Strong problem solving and conflict resolution abilities.
• Provides compassionate family-centered service.

Responsibilities

• Promotes a warm, caring atmosphere in waiting areas.
• Orients parents and caregivers to hospital functions and resources.
• Responds promptly and professionally to patient/family needs.
• Applies problem-solving and conflict-resolution techniques to diffіcult situations.
• Collaborates with hospital departments to address issues quickly.
• Assists with paperwork for programs and resources (lodging, Ronald McDonald, cultural resources).
• Performs administrative tasks and contributes to departmental projects.
• Keeps supplies stocked and notifies supervisor when replenishment is needed.
• Performs other duties as assigned.

Education

High school diploma or GED

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the \"Find Jobs\" report.Work Shift:Please see job description for details.Time Type:Part timeDepartment:CC017210 Family ServicesSummary:Variable shifts. (Days, Evenings, Holidays)Salary:Most new hires start between $16.30-$20.30 per hour, depending on experience and qualifications.Additional Information:Creates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner.Required Education:No education requirementsRecommended Education:High school diploma or GED or equivalentRequired Work Experience:2 years of relevant experience; HS Diploma or GED may substitute for 2 years of work experienceRecommended Work Experience:Required Certifications:Recommended Certifications:Description1. To promote and provide a warm, caring atmosphere in the waiting area by focusing on the needs of the family. Ensuring space is organized, neat, and clean and consistently appears welcoming.2. Thoroughly orients parents and caregivers to the waiting area, key hospital functions and resources.3. Responds promptly, appropriately, and professionally to patient/family and staff perceptions of and needs for care and services.4. Uses problem solving and conflict resolution techniques to diffuse issues and negotiate satisfactory outcomes between employees, patients, families and visitors.5. Collaborates with other AC departments (e.g., Social Work, Child Life, Pastoral Care, Environmental Services, Nursing, Security) in order to promptly address and resolve identified issues.6. Participates in resource mobilization under the direction of Surgical Services and assists patients/families with paperwork for specific programs and resources, including lodging, meals, Ronald McDonald, educational information (i.e., Connection Center, AC Parent Resource Library).7. Performs administrative tasks and duties efficiently and effectively8. Completes projects for the department and enters statistical information into the computer.9. Keeps supplies stocked and appropriately notifies Supervisor when supplies are in need of replenishment.10. Performs other duties as assigned.