Financial Counselor I

Arkansas Children's; Little Rock (AR); On-site; USD 26,000 - 33,000; Full time

Job summary

Arkansas Children's Admissions is hiring for a full-time role supporting Medicaid applications and insurance processes. You will perform outreach, verify demographics and assist patients with billing and eligibility.

As a designated safety sensitive, you will collaborate with clinical and state resources to enroll Medicaid patients and manage payment plans, while ensuring compliance with ABN and self-pay policies. The department is CC017110 Admissions in Little Rock.

Qualifications

• Interviews to ensure accurate demographic capture and insurance verification.

Responsibilities

• Performs Medicaid intake and insurance verification for newborns and OB transports.
• Assists with federally facilitated insurance marketplace processes.
• Collects deductible, co-pay and other payments; sets up payment plans.
• Maintains compliance with no-surprise-billing and ABN protocols.
• Coordinates with clinical/state resources for Medicaid enrollment and PCP connections.

Skills

Insurance verification

Demographic capture

Medicaid intake

CRM tools

Education

High school diploma or GED

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

Time Type

Full time

Department

CC017110 Admissions

Salary

Most new hires start between $19.30-$24.10 per hour, depending on experience and qualifications.

Additional Information: Performs Medicaid Application Process, Financial Assistance Process, price estimation, and other assistance programs. Serves as Support Staff for un-insured and under-insured patient population by connecting to resources and establishing a clear path to revenue recovery.

Required Education

No education requirements

Recommended Education

High school diploma or GED or equivalent

Required Work Experience

Entry Level - Experience Not Required.

Recommended Certifications

Certified Application Counselor (CAC) - Insurance Marketplace

Description

• Performs efficient interviews to ensure accurate demographic capture and insurance verification for newborns and OB transports.
• Works as an assister for the federally facilitated insurance marketplace.
• Collects deductible, co-pay and all other applicable forms of payment, including ongoing payment plans.
• Conducts efficient follow-up to include: Work queue management, email, CRM, In-basket, reports and insurance/COBRA coordination and documentation.
• Performs Medicaid intake, SSI, FAP and CHC Application process, including RX, renal and any other available external resources. Conducts follow-ups on assigned accounts.
• Maintains compliance with No-Surprise-Billing through written and verbal notification of price estimates, including ABN and Self-pay absolute protocol.
• Collaborates with clinical and state resources to ensure timely enrollment with Medicaid primary care physicians. This includes initial, retro and change requests.
• Performs other related duties as assigned.